NOC Operations Lead

bethesda softworks - central services @ rockville, md, us
network operations

the noc operations lead oversees daily operations, acts as the primary incident lead, and manages customer and partner relations. This role ensures that the noc runs smoothly, emergent incidents are resolved promptly, and partnerships are maintained effectively. The noc operations lead plays a crucial role ensuring daily performance is smooth as possible by maintaining operational standards, managing incidents, and being the primary point of contact for the noc.

By applying for the noc operations lead position, you are signing up to be the lead of the front line and ensure all aspects of itil services provided by the noc to the organization are being handled effectively and efficiently as possible.

• operations management
  • oversee the daily operations of the noc to ensure smooth and efficient functioning.
  • monitor noc activities and workflows to ensure adherence to operational standards and procedures.
  • provide oversight and guidance to the noc team, ensuring high levels of performance and productivity.
  • work with contractors to develop weekly schedules that maintain necessary coverage.
• act as the on-call primary incident lead, coordinating response efforts for all emergent incidents.
• ensure timely resolution of incidents to minimize impact on operations and maintain service continuity.
• measurement, oversight, and development on incident management performance via kpi and slas.
• customer and partner relations
  • manage relationships with customers and partners, ensuring their needs and expectations are met.
  • serve as the primary point of contact for customer and partner inquiries, issues, and escalations.
  • manage weekly, bi-weekly, or monthly syncs with customers to measure performance and handle feedback.

• bachelor’s degree in information technology, computer science, or a related field.
• relevant certifications such as itil foundation, comptia network+, cisco certified network associate (ccna), or cisco certified network professional (ccnp).
• 3+ years of proven experience in network operations management or a similar role.
• strong incident management skills with the ability to handle high-pressure situations while driving to resolution.
• excellent communication and interpersonal skills for managing customer and partner relations.
• experience working with contractors and developing schedules.
• knowledge of itil practices and standards.
• strong organizational and leadership skills.
• ability to work in a fast-paced and dynamic environment.

the noc operations lead - the typical base pay range for this position at the start of employment is expected to be between $80,000- $140,000 per year.

zenimax has different base pay ranges for different work locations within the united states, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the u.s. For this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.

Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

at zenimax certain roles are eligible for additional rewards, such as merit increases and discretionary bonuses. These awards are allocated based on individual performance and are not guaranteed. Benefits/perks listed here may vary depending on the nature of employment with zenimax and the country work location. U.s.

-based employees have access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid vacation time, paid sick and mental health time, and several paid holidays, among others.

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