Director of Technology - Directory, Messaging & Collaboration; O365

Overview

The Director of Technology - Directory, Messaging, and Collaboration (0365) is responsible for the architecture, implementation, and ongoing management of enterprise collaboration, messaging, and identity platforms. This role ensures these critical services remain secure, reliable, and efficient, enabling all employees to perform their work effectively every day. The position requires deep technical expertise, strategic planning, and strong collaboration across IT, security, and business functions.

• Enterprise IT experience with deep expertise in Microsoft 365, Azure, Entra , Exchange, Teams, and enterprise-scale cloud operations
• Technical leadership building and mentoring high-performing teams of site reliability engineers, infrastructure engineers, and architects
• Site Reliability Engineering mastery including SLOs, error budgets, incident management, automation-first practices, and proactive service reliability
• Strategic architecture and engineering for identity platforms (SSO, SAML, OIDC, Zero Trust), messaging, collaboration tools, and PKI/encryption services
• Dev Ops and automation expertise with infrastructure as code, CI/CD pipelines (Git Lab), Power Shell/Python scripting, and Microsoft Graph API integration
• Security and compliance leadership implementing DLP (Proofpoint), SIEM (Splunk), eDiscovery (Global Relay), RBAC, and regulatory controls
• Executive stakeholder management with proven ability to drive organizational transformation, influence across functions, and translate business needs into technical solutions
• Vendor and financial management including Microsoft licensing optimization, contract negotiations, cost efficiency, and yearly true-ups/renewals
• Hands-on technical credibility in Azure infrastructure, Active Directory, mobile device management (iOS/Android), and enterprise-scale tenant administration
• Strategic vision combined with operational excellence to deliver innovation, maintain 99.9%+ uptime SLOs, reduce toil through automation, and foster customer-focused culture
• Preferred:
  Microsoft certifications (Azure Solutions Architect, M365 Enterprise Administrator), financial services experience, Copilot/AI platforms, successful cloud migration leadership, Google Work spaces, Mobile

• Bachelor’s degree in Computer Science, Information Systems or related discipline with at least ten (10) years of related experience, or equivalent training and / or work experience;
  Master’s degree and past Financial Services industry experience preferred.
• Minimum of 5 years of technical project, program and / or practice area oversight.
• Past experience influencing decisions and building conscience across internal and external partners
• Knowledge of business, technology and management principles involved in strategic planning, organizational change management, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.
• Experience must include direct experience in one of the following areas: strategy, software development, operations, engineering, development services, information security, and / or compliance.
• Extensive knowledge of industry leading technology best practices including familiarity with technology methodologies including at least one of ISO-9000, ITIL, Agile and iterative.
• Excellent written and verbal technical communication skills.
• Demonstrated ability to develop effective working relationships and leverage those relationships to improve the quality of work products.
• Must be able to identify, evaluate and recommend processes, tools, technologies and / or products to meet business and budgetary requirements.
• Should be well organized, thorough, and able to handle competing priorities.
• Ability to maintain focus and develop proficiency in new skills rapidly.
• Ability to work in a fast paced environment.

• Hybrid work environment, with defined in-person presence requirements.
• Occasional travel and extended hours may be required.

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