Help Desk End User Manager

Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well, look no further! Experience this family-oriented company that takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with Systems Plus you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of, and work in collaborative, dynamic, and high‑tempo environments.

Our employees are our most valued asset and we invest in our people because we are in it for the long term. We are committed to your success and well‑being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities worldwide.

Systems Plus is the company for you! Experience the difference and let’s talk about your future at Systems Plus today.

Help Desk End User Manager

Full Time, Onsite

Multiple metropolitan Washington DC locations and OCONOS locations.

01078

Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians. Identifies, troubleshoots, or resolves information systems problems to minimize down time of applications and personnel. Assist computer users with hardware and software questions and problems. This position also fields telephone calls, e‑mail messages and other contacts from customers seeking guidance on technical problems. Level IV performs more independent thinking, complex tasks with little to no supervision, and may be required to supervise.

Eight (8) years of progressive experience demonstrating the required proficiency

Master’s Degree OR BA/BS with 2 years of additional experience, OR HS/Ged with 6 years additional experience. IAT II:
Commercial Certificates for DoD 8570.01‑M certificate requirement CE:
Professional (expert preferred) level certificate for supported technology as approved by the Government Task Manager, HDI Support Center Manager (HDI‑SCM) or equivalent (ITIL etc.)

Experience managing and directing activities of a large multi‑disciplinary IT support groups. Experience developing complex Information Technology program plans to address needs and requirements, investigating and resolving problems, interfacing with other functional support.

Oversees all survey planning, design, sampling, and development, creating guidelines for capture, managing, and use of information for knowledge base. This includes:

• Pretest/pilot surveying
• Defining and refining the agenda
• Survey database administration
• Assessing reliability and validity of data
• Determining proper survey data collection methodology
• Oversees the production of reports and findings

Systems Plus is headquartered in Rockville, MD with over 2 decades of experience providing Global Enterprise Management, Technology, Engineering and Professional services and solutions across Defense and Federal Civilian government sectors.

From Discovery to Delivery, Systems Plus brings a greater measure of confidence, commitment and value to our clients. With various Defense and Federal contracts across the United States, Europe and Pacific/Asia, we are driving innovation and excellence within the Special Operations Forces Components and Commands, Defense Health Agency, United States Air Force, United States Marine Corps, National Institute of Standards and Technology, House of Representatives and more.

Through our diverse portfolio of clients and capabilities we power vision and insight—discover what’s possible with a Small Business that thinks BIG!

Interested individuals should email their resume with salary expectations and with a cover letter

Reach out to see how we can partner with you.