Hardware Asset Management Operations Specialist

Role: Operation Specialist

Location
:
Rockville, MD (3 days onsite). Please look for candidates based within commutable distance only Experimental Tags: none.

Key

Skills:

Hand‑on experience with Service Now HAM tool, HAM Pro workflows;
Asset Lifecycle Management;
Knowledge of asset governance frameworks;
Good understanding of HAM process knowledge like asset procurement, allocation, tracking, EOL, disposal etc.

The Hardware Asset Management (HAM) Operations Specialist is responsible for executing end‑to‑end asset lifecycle activities, ensuring accurate tracking, compliance, and governance of IT hardware assets. This role focuses on handling returned consignments, validating redeployment, managing disposal processes, updating asset records, and coordinating legal hold checks in alignment with organizational policies and Service Now HAM Pro standards.

• Move received consignments from vendors to designated storage rooms and verify asset condition.
• Validate assets for redeployment readiness and update status accordingly.
• Transfer assets to disposal storage as per policy and ensure compliance with guidelines.
• Update each RITM and asset record accurately in Service Now HAM Pro.
• Maintain audit‑ready documentation for all asset movements.
• Coordinate with the legal team for legal hold checks before disposal.

• 3‑5 years of experience in HAM Ops area.
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  Strong understanding of IT asset management principles and compliance standards.
• Strong experience using Service Now tool.
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