Technical Writer

OVERVIEW

The Technical Writer serves as an internal subject matter expert for complex regulatory, policy, and technical content and plays a key role in transforming that content into clear, accurate, and learner-friendly training and reference materials. This role collaborates closely with instructional designers, developers, editors, and project teams to ensure source material is interpreted correctly and communicated effectively for training and operational use.

The ideal candidate combines strong writing skills with analytical thinking, content ownership, and a deep understanding of how learners consume complex information.

• Act as an internal subject matter expert for complex regulatory, policy, and technical source content used to inform training and instructional materials
• Analyze and interpret source documentation and guidance to ensure accurate, consistent representation in learner-facing content
• Translate dense or highly technical information into clear, concise, and learner-friendly language suitable for training, job aids, and reference materials
• Collaborate closely with instructional designers to support content analysis, learning objective development, and instructional alignment
• Support development of training-related documentation, including scripts, storyboards, reference guides, and supporting materials
• Validate content accuracy and completeness throughout design, development, and review cycles
• Provide guidance to project team members on content interpretation, terminology, and application
• Apply style guides, plain-language principles, and documentation standards to ensure consistency and clarity across deliverables
• Ensure written content meets accessibility and usability standards, including clear structure, logical flow, and appropriate formatting
• Participate in iterative review cycles, incorporating feedback while maintaining content integrity and version control
• Proactively identify content gaps, ambiguities, or risks and communicate them to the project team
• Maintain organized documentation and reference materials to support updates, reuse, and content traceability
• Contribute to continuous improvement of content development processes and templates
• Perform other duties as assigned in support of project and business needs

• Bachelor's degree in related field.
• Minimum 8 years of relevant technical writing experience.
• Strong proficiency in MS Office Suite, Adobe Acrobat, and Share Point
• Experience with Section 508 Compliance.

• Ability to manage multiple projects, ensuring accuracy and attention to detail.
• Ability and willingness to learn and follow processes
• Excellent problem-solving skills
• Ability to maintain professional and ethical working relationships
• Ability to interact professionally with a diverse customer group including (but not limited to) executives, managers, subject matter experts, and stakeholders

Salary Range: $80,000 to $100,000 per year

For a complete listing of benefits, please visit our careers page at

Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.