Infrastructure Engineer

About Us

Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation‑wide lending brands;
Capital Bank Home Loans and Open Sky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting‑edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

The Infrastructure Engineer is a hands‑on role responsible for the installation, configuration and maintenance of network hardware and software, such as virtual servers and software applications, operating systems and securing mobile devices, across the bank. This position is also responsible for assisting the service desk team with maintaining assets and assisting with daily tasks.

• Maintain systems by keeping all systems patched and managing software deployments as necessary.
• Handle day‑to‑day service desk escalations.
• Working knowledge of AD, Microsoft 365, Azure Cloud and SaaS solutions.
• Assist with implementing and monitoring local and remote network access.
• Assist in evaluating and implementing new network software releases, patches, and third‑party products.
• Create new user accounts and provide required access to all the corporate services, data, and resources. Reset passwords for main accounts.
• Assist with maintaining production, testing, and other system environments.
• Ensure adherence to escalation procedures. Respond to escalated, complex and high‑end user issues promptly.
• Assist with providing ongoing support and training of employees as well as new temps/interns as needed.
• Document and maintain documentation on running systems and procedures.
• Maintain security standards for all systems in consultation with the Info Sec team.
• Participate in after‑hours/weekend network support as needed.
• Responsible for the software and technologies designed for operating and monitoring applications, data and services residing in the cloud, cloud services, and cloud environments.
• Other responsibilities and duties, as assigned.

• A minimum of 3 years related customer service experience.
• A minimum of 3 years of experience in the following:
  Microsoft Windows Platforms, Microsoft 365 and Microsoft Azure.
• Bachelor's degree in business, CS, IT, or Business Administration; or equivalent combination of education, skills, and experience.
• Experience with network LAN or WAN technologies.
• Experience with hypervisor technologies (specifically VMware vSphere).

• Excellent organizational, project planning, presentation, and time management skills with careful attention to detail.
• Ability to manage daily operations of the function and prioritize work with minimal guidance.
• Ability to work independently with minimal supervision and in a team setting, and across external and internal stakeholder groups.
• Strong analytical, multitasking, and problem‑solving capabilities.
• ITIL.

• Ability to travel to support the bank's locations as needed.
• Ability to lift up to 40 lbs.
• Must be able to work a flexible schedule, including after business hours; and periodically be on‑call for after‑hours support.

Ability to travel within a defined market area.

• Base Salary Range: $85,000 - $100,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as geographic location, relevant experience, skill set, education, and ability to meet qualifications within the job description.
• Additional Compensation: This role will include a yearly annual target bonus based on individual performance.