Overflow Program Support Staff

Overflow Program Support Staff – Interfaith Works

Job Description

Title: Program Support Staff

Reports to: Program Support Manager

Employment Status: Full-time

Shift schedule: Multiple shifts available

FLSA Status: Non-exempt

Pay rate: $22/hour

The Program Support Staff (PSS) is responsible for supervising the day-to-day program activities to ensure safety and compliance with program guidelines. Under the direction of the management team, the PSS implements procedures as needed, monitors medication and communicates activities using the communication log. Additionally, the PSS is accountable for persons entering or exiting the program during their shift, including volunteers, visitors, and other service providers.

The PSS must provide excellent customer service to all individuals.

• Provide excellent customer service by treating everyone with dignity and respect.
• Report to work on time and discuss previous shift events with outgoing staff; read all log notes dating back to the previous shift.
• Monitor program activities, including signing in/out, medication consumption, meals, chores, and laundry.
• Provide a welcoming, supportive, and caring environment to program attendees.
• Ensure proper documentation of daily activities, including incident reports and grievances.
• Ensure quality service to all consumers and supporters.
• Ensure program safety by conducting room searches.
• Follow Harm Reduction tools and guidelines to help individuals stay safe.
• Implement crisis intervention procedures when needed to ensure safety and wellbeing (including calling 911 and/or crisis center).
• Greet, direct, and support volunteers providing dinner and other supplies.
• Assume responsibility for heating up and serving dinner in the absence of volunteers.
• Attend and participate in mandatory staff meetings and trainings as required by contract.
• Ensure proper communication by documenting all events and incidents in the log.
• Demonstrate cultural humility and sensitivity.
• Perform other duties as required.

• High school diploma required with at least two years of experience in any service delivery or social service field.
• Excellent communication skills; able to listen, refer guests/residents to appropriate resources, and document important behavior.
• Ability to work as part of a team.
• Proficient with word processing, search engines, and other computer programs.
• Ability to interact well with volunteers and visitors; able to answer questions.
• Ability to recognize psychiatric or medical emergencies and contact proper resources.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear; frequently required to use hands or fingers, handle or feel objects, tools, or controls;

occasionally required to stand, walk, sit, and reach with hands and arms; occasionally move up to 25 pounds. Specific vision abilities include close vision, distance vision, and the ability to adjust focus. The noise level is usually low to moderate.

Note: This job description does not state or imply that it is the only duties to be performed. Employees may be required to follow other job-related instructions and duties as requested by authorized personnel. This document does not create an employment contract; it reflects the at-will relationship.

Equal Opportunity: Interfaith Works is an equal opportunity employer and values diversity, equity, and inclusion. We are a drug-free workplace and comply with ADA regulations, as applicable.