Director, Consumer Lending

This position will have a flexible hybrid work schedule. In office presence at our HQ in Rockville, MD is required.

We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience! Come join the credit union movement and Discover Banking With Heart at NIHFCU!

At NIHFCU, one of our core values is investing in our employees, which is why we offer

perks like these:

• Benefit Package for all Full time employees includes health, dental, vision, Life

• insurance benefits

• 401(K) and profit sharing

• Tuition Reimbursement

• Career Advancement and development

• Credit Union Membership with discounted services and products

Learn how our NIHFCU team thrives—not only in making a difference for the members they serve, but for themselves! Want to know more about NIHFCU’s “Banking with Heart” career opportunities? #NIHFCUCareers #Best Credit Unions :

Discover the Benefits of Working at NIHFCU | Discover Banking with Heart

GENERAL SUMMARY

The Director of Consumer Lending is a key leadership role responsible for managing NIHFCU’s consumer lending operations. Reporting to the Vice President of Lending, this individual will oversee the full lending lifecycle—from application through servicing—with a focus on loan processing efficiency, credit quality, regulatory compliance, and member satisfaction. This is a hands-on leadership position requiring strong process management, team development, and a deep understanding of consumer lending practices.

MAJOR DUTIES AND RESPONSIBILITIES

• Lead and manage the day-to-day operations of the Consumer Lending Department, ensuring seamless loan origination, decisioning, processing, funding, and servicing.
• Design and implement workflows that maximize productivity, loan quality, and member experience.
• Improve automation and efficiency in the consumer loan origination process, including maximizing the capabilities of the Loan Origination System and increasing auto-decisioning rates.
• Monitor lead conversion rates and cross-sell performance of loans and ancillary products.
• Set and track team and individual performance goals using data dashboards and key performance indicators (KPIs).
• Serve as a subject matter expert and escalation point for complex loan scenarios, encouraging solution-oriented thinking.
• Serve as a project lead on initiatives related to new consumer loan products, services, and system enhancements.
• Ensure compliance with all applicable regulations and internal policies; maintain up-to-date guidelines, policies, and procedures.
• Coach and develop staff through mentoring, delegation, performance management, and training to foster a knowledgeable, service-driven team.
• Manage personnel functions, including performance reviews, improvement plans, coaching, and cross-training.
• Promote a culture of exceptional service by resolving escalated loan issues and driving continuous process improvement.
• Maintain, recommend, and implement policies and procedures that meet regulatory and business requirements.
• Respond to audit and regulatory exam findings by implementing corrective actions and process improvements.
• Oversee student lending programs, rates and vendor relationship with CU Student Choice.