Dispatcher, Customer Service​/HelpDesk

Overview

About Us:

• F.H. Furr Plumbing, Heating, A/C, and Electrical Inc.
  
  - "Absolutely the Best"
• A proud major player in the residential home services business for over four decades
• Serving the DMV area with over 750 employees

Why Choose Us:

• Competitive compensation and benefits package
• Join a dedicated support team committed to your success
• Thrive in a dynamic and fast-paced work environment
• Be part of a reputable company with a legacy of excellence
• Opportunities for growth and advancement

What We Need:

F.H. Furr isseekinga skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer service

Responsibilities:

• Efficiently schedule and dispatch field technicians for service calls and projects
• Prioritize service requests based on urgency and location
• Communicate effectively with customers to confirm appointments and provide updates
• Coordinate with the team to allocate resources for emergency calls
• Monitor field technicians' progress and adjust schedules as needed
• Maintain accurate records of service calls and technician activities

Qualifications:

• Proven experience in a dispatching or scheduling role
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Familiarity with scheduling software or dispatching systems (experience with Service Titan is a plus)
• Ability to work in a fast-paced, deadline-driven environment
• Detail-oriented and able to accurately record and relay information

Benefits:

• Company-paid Medical, Dental, and Vision Insurance
• 401(K) Plan
• Company-paid Long-Term Disability and Life Insurance policies
• Short-term disability and voluntary life insurance options
• Generous PTO and Holiday Plan
• Opportunities for professional development and advancement

Join our team and be a crucial part of delivering exceptional service to homeowners. Help us make homeowners' lives more comfortable and secure.

If you are a motivated and organized professional ready to take on a key role in our operation, apply today!

F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.