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Customer Success Mgr./ CSM Client Relationship Manager Customer Service Rep

Customer Experience Lead | Restoration Services

Job in Rockville, Montgomery County, Maryland, 20849, USA
Listing for: SERVPRO Team Gutierrez
Full Time position
Listed on 2026-01-27
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Client Relationship Manager, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A restoration service company in Rockville, MD, seeks a proactive Customer Experience Manager to lead the office team and enhance customer satisfaction. Responsibilities include managing customer interactions during restoration, enforcing compliance, and improving communication channels. The ideal candidate will have 3 to 5 years in customer service or office leadership, exceptional conflict resolution skills, and proficiency in Microsoft Office. This is an opportunity to join a dedicated team focused on quality service delivery.
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