More jobs:
Call Center Representative
Job in
Rockville, Montgomery County, Maryland, 20849, USA
Listed on 2025-12-02
Listing for:
Latitude Inc
Contract
position Listed on 2025-12-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Position Summary:
We are seeking a friendly, customer-focused Call Center Representative to handle inbound and/or outbound customer calls with professionalism and efficiency. The ideal candidate will be able to communicate effectively, resolve customer issues, and maintain a positive customer experience in a fast-paced environment.
This is a 4.5 month contract to hire, eligible for hybrid flexibility after 6 months.
- Answer incoming customer calls and respond to inquiries regarding products, services, or billing.
- Make outbound calls to follow up on customer inquiries, conduct surveys, or support sales initiatives.
- Resolve customer concerns efficiently and accurately, escalating complex issues to the appropriate department when necessary.
- Maintain up-to-date knowledge of products, services, policies, and procedures.
- Document all interactions accurately in the CRM or call center software.
- Meet or exceed individual and team performance metrics (e.g., call handling time, customer satisfaction).
- Adhere to call scripts, quality standards, and company policies.
- Collaborate with team members and other departments to ensure a seamless customer experience.
$22 - $28 an hour
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