Commercial Operations Specialist

Overview

Reports to:

Commercial Operations Manager

Division:
Operations

Position Classification:
Non-Exempt, Full-Time

Fields:
Medical Devices, In-Vitro Diagnostics - Healthcare

Location(s):
Hybrid (on-site two days per week, Rockville, MD office)

The Commercial Specialist supports the Commercial Operations Manager in driving revenue performance, ensuring high-quality client service, and maintaining operational excellence. This role blends client relationship management, commercial proposal processing, data accuracy, and financial coordination to support key departmental goals.

• Lead the creation of service proposals for existing clients, ensuring alignment with pricing guidelines and profitability goals.
• Collaborate with the planning team to validate “Sold Days” in proposals, preventing revenue leakage from under-selling.
• Draft, review, and maintain commercial proposals in alignment with pricing guidelines.
• Ensure proposals are accurate, compliant, and validated prior to service initiation.
• Monitor proposal status and maintain updates within internal systems.
• Coordinate proposal inputs with Project Managers and other internal teams.
• Support revenue protection by validating required information and preventing under-selling.
• Assist the Commercial OPS Manager in procurement documentation and PO processing.
• Maintain accurate client information and proposal records in Odoo, Prosipac and other internal systems.
• Assist in monitoring data integrity across commercial and operational platforms.

• Bachelor’s degree
• +2 years’ experience in B2B client communication/sales of services; MS Office skills (data analysis skills a plus)
• Strong client service orientation and communication skills
• Understanding of commercial processes, proposals, and budgeting principles
• Attention to detail with excellence in accuracy
• Strong interpersonal skills, both verbally and in writing, including the ability to communicate effectively with colleagues and clients
• Ability to handle confidential information and work with minimal supervision
• Excellent written and verbal communication skills
• Fluent English;
  French a plus

GMED North America is the US subsidiary of GMED, a leading Certification Organization, a Notified Body (CE0459) Authorized to act under European Regulation (EU) 2017/745 on medical devices, and related directives. We certify a range of medical devices and in vitro diagnostic medical devices and are an Auditing Organization recognized by the MDSAP Regulatory Authority Council. We serve the Medical Device Industry with offices in Europe and the United States.

Our goal is to provide the best in Product Certification and Quality Management Services for medical device manufacturers worldwide. We strive for the highest standards of professionalism, competency, work ethic, and customer service. All our employees are the cornerstone of this process because their work directly influences GMED North America s reputation.

We value diversity and pride ourselves on a diverse workforce from different parts of the world.

• Commitment to Clients and Patients  safety
• Expertise
• Reliability
• Team Work

GMED North America is an Equal Employment Opportunity Employer, committed to a diverse, inclusive, and healthy work environment with a unique culture. GMED North America recruits, employs, trains, compensates, and promotes regardless of race, religion, sex, national origin, ethnicity, age, disability, pregnancy, political affiliation, sexual orientation, gender identity, color, marital status, veteran status, medical condition, or other protected characteristics.

GMED North America offers a full and competitive benefits package including group-sponsored health, dental, and vision coverage, flexible spending accounts, short-term and long-term disability, company-paid life insurance, competitive base salary, annual bonus based on company performance, and a 401K retirement program. We support work-life balance through telework options, flexible working arrangements, generous time off, paid holidays, paid bereavement and parental leave, commuter benefits for public transit, and internet stipend.

We offer growth opportunities within the organization. There are opportunities to apply for and move into different roles within the company, and we have numerous success stories.

Thank you for your interest in GMED North America. We look forward to hearing from you!