Program Support Specialist

Axle Informatics is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations around the globe. With experts in biomedical science, software engineering, and program management, we focus on developing and applying research tools and techniques to empower decision-making and accelerate research discoveries. We work with premier research organizations and facilities including multiple institutes at the National Institutes of Health (NIH) and other public and private organizations.

• Educational Benefits for Career Growth
• Paid Time Off (Including Holidays)
• Employee Referral Bonus
• 401K Matching
• Flexible Spending Accounts
  • Healthcare (FSA)
  • Parking Reimbursement Account (PRK)
  • Dependent Care Assistant Program (DCAP)
  • Transportation Reimbursement Account (TRN)

The Program Support Specialist provides comprehensive support to Axle programs supporting government contracts. This role serves as a key liaison between Axle corporate teams, program staff, and government clients, ensuring smooth daily operations, compliance with contract requirements, and effective coordination of people, processes, and projects.

• Serve as a primary point of contact for Axle employees and provide day-to-day program support.
• Coordinate and support project and task-level activities, ensuring alignment with contract requirements, timelines, and deliverables.
• Work closely with project teams and leadership to track action items, support reporting needs, and assist with project coordination efforts.
• Develop, maintain, and update program documentation, technical documentation, and Standard Operating Procedures (SOPs).
• Establish and maintain strong working relationships with diverse internal and external stakeholders to support successful program and project execution.
• Act as a liaison between program staff and Axle Corporate HR regarding benefits, HR inquiries, onboarding, and personnel-related matters.
• Conduct new employee orientations and support onboarding activities.
• Coordinate annual performance review processes, including scheduling, tracking, and documentation.
• Review, approve, and track employee timesheets.
• Coordinate employee travel and training requests, ensuring compliance with policies and procedures.

• 5-7+ years of experience in project management, administration, and employee relations.
• Demonstrated ability to interface professionally with government clients, managers, and staff at all levels.
• Exceptional attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Proactive, self-motivated, and able to anticipate program and business unit needs.
• Excellent interpersonal, oral, and written communication skills.
• Strong organizational and multitasking capabilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Prior experience supporting government contracts is preferred but not required.
• Bachelor’s degree in Business Administration or a related field required.
• This position is required to report onsite to an Axle corporate office in Rockville, MD or Frederick, MD 5 days/week.

The diversity of Axle’s employees is a tremendous asset. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment-based age, race, gender, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, and other characteristics protected under state, federal, or local law and to deter those who aid, abet, or induce discrimination or coerce others to discriminate.

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Disclaimer: The above is meant to illustrate the general nature of work and level of effort being performed by individuals assigned to this position or job. This is not restricted as a complete list of all skills, responsibilities, duties, and/or assignments required. Individuals may be required to…