Sales Support Associate - Federal Sales

Sales Support Associate – Federal Sales

Rockville, MD

Connection, a Fortune 1000 Global Technology Solutions Provider, is adding to our passionate sales team serving the IT needs of Federal agencies and the US military. With more than 25 years of service to the Federal Government, Connection is a proven pioneer in procuring mission‑critical IT solutions across the country with technology that enhances growth, elevates productivity, and empowers innovation.

• A strong drive to succeed.
• Excellent customer service skills.
• Superb verbal and written communication skills.
• Proficiency with popular business applications including Microsoft Word and Excel.
• Attention to detail.

What is a typical day?

• Provide superior customer service to the Account Manager and customers during the order fulfillment process.
• Act as a support resource for day‑to‑day transactions to allow the Account Manager time and opportunity to expand their business.
• Minimize problem order situations by proactively following up on open orders and customer service issues for resolution.
• Prepare quotes and RFPs.
• Handle incoming calls and assist on calls as needed.
• Prepare and follow up on orders to ensure accuracy and customer satisfaction.

Attendance:

This position works in person at our Rockville, MD office. Employees are required to be present at the approved work location to perform the functions of this position.

• High school diploma or equivalent required.
• Minimum 1 year of professional work experience, preferably in an administrative support role.
• Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet.
• Basic computer knowledge with ability to operate keyboard for data entry.
• Attention to detail in composing, keying, and proofing professional business materials.
• Customer oriented with ability to listen to and anticipate needs of the customer.
• Adaptable with ability to switch tasks based on shifting priorities.
• Excellent written communication skills with ability to compose professional business communications via email, letter, and proposals.

• A supportive team invested in your success
• Generous paid vacation, medical, dental and vision benefits
• Monday through Friday work schedule
• Tuition Reimbursement and 401(k) with matching
• Opportunities to improve your skills and advance in your career

Do you believe in delivering exceptional customer service?

Do you strive for excellence every day in all that you do?

Do you want to be part of a team that is committed to your success?

Do you have a passion for learning and helping others?

Are you looking for a career instead of just a job?