Manager of First Impressions - Potential Hybrid

Discover a Career That Empowers You — Join HUB International!

At HUB International, we’re more than just an insurance brokerage firm — we’re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don’t stop there — we also invest deeply in our people.

Here, your career is in your hands. You’ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you’ll be backed by the strength of a global firm and the heart of a regional team.

As one of the world’s largest insurance brokers — and a proud Stevie Award-winning workplace — HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation.

Explore your future with HUB International. Let’s grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits —
HUB is the place for you.

We currently have an opportunity for a Manager of First Impressions to join the Mid-Atlantic team.

The Manager of First Impressions serves as the emissary of our regional culture, ensuring every interaction, whether in person, by phone, or in our shared spaces, reflects our commitment to professionalism and engagement. This unique role combines oversight of front-of-house operations across the region, executive support for the leadership team, and ownership of employee engagement events that bring our teams together.

This is not a traditional administrative position. The Manager of First Impressions shapes how our people and clients experience our organization from the very first moment of contact. If you thrive on making others feel welcome, take pride in operational excellence, and enjoy creating memorable experiences, we'd love to hear from you.

Front-of-House Operations & Team Leadership

• Manage the centralized Reception Team and internal call center staff; provide day-to-day guidance and support across the region
• Establish and maintain consistent service standards, greeting protocols, and phone handling procedures across all locations
• Coordinate coverage schedules to ensure seamless front desk and call center operations
• Serve as the primary point of contact for facilities-related needs in conference rooms and reception areas, including scheduling systems, presentation equipment, and room readiness
• Manage mail distribution workflows, including scanning documents into the agency management system, and routing to client service personnel/teams
• Coordinate vendor relationships for office services including shipping, shredding, postage, and office supplies
• Onboard, train, and mentor front-of-house team members; provide performance feedback and support professional development

Executive Support

• Manage complex calendars for members of the regional executive team, including scheduling meetings, resolving conflicts, and anticipating needs
• Coordinate travel arrangements, including itineraries, accommodations, and expense processing
• Plan and coordinate execution of regional executive meetings
• Prepare materials for executive meetings
• Handle confidential correspondence with discretion
• Serve as a liaison between executives and internal/external stakeholders

Employee Engagement & Events

• Plan, coordinate, and execute regional employee events including holiday celebrations, team-building activities, recognition programs, and milestone celebrations
• Manage event logistics including venue selection, catering, invitations, and budgets
• Lead the regional FUN Committee and identify opportunities to enhance workplace culture and team morale through creative, engaging events and initiatives.
• Partner with HR and leadership to align events with organizational goals and values

General Responsibilities

• Attend and complete…