Client Accounts & Retention Specialist

Care Plus is seeking a full-time, on-site Client Accounts & Retention Specialist to join our team! In this role, you’ll manage client billing and accounts receivable while serving as a key point of contact for clients and their families. The ideal candidate is detail-oriented, organized, and brings empathy and professionalism to every interaction.

• Manage client accounts and billing, ensuring accuracy and timely invoicing.
• Serve as a primary point of contact for clients and responsible parties on billing questions and account updates.
• Partner with clients and internal teams to ensure billing aligns with services delivered.
• Listen to concerns, resolve issues, and build positive, long-term client relationships.
• Conduct follow-up on outstanding and delinquent accounts, including documentation of communications and payment arrangements.
• Prepare A/R and collections reports for leadership.

• Competitive salary and comprehensive benefits package, including health, dental, vision, and life insurance, PTO, and 401(k) retirement plan with company match.
• Collaborative, diverse, and solutions-oriented small team environment.
• Opportunities for professional development and career growth.

• An Associate degree or higher;
  Business, Accounting, or related field of study preferred.
• 2+ years of work experience in client services, including accounts receivable, collections, and/or billing.
• Excellent verbal and written communication, time management, and organizational skills.
• Strong analytical skills with the ability to identify risks and recommend solutions.
• Commitment to confidentiality and compliance with HIPAA regulations and company policies.
• Proficiency in MS Office Suite and/or Google Workspace and an aptitude for quickly learning new software.
• Ability to work both independently and collaboratively in a fast-paced environment.

If you are service-oriented, detail-driven, and appreciate a small team environment, we would love to hear from you!

Salary: This position starts at $48,000 annually, with final compensation based on experience and qualifications.