Production Associate

* This is a Work Experience (work-based learning) position available through Workforce Solutions Coastal Bend. All candidates will be considered after program eligibility is determined.

Donation Station Attendant (DSA) I and II will be responsible for greeting all donors/customers in a friendly and courteous manner per agency standards established. He/she will accept donations from the public and assist with unloading donated items. DSA will assist in presorting all donations received. The Donation Station Attendant will represent the agency in a professional manner at all times.

• Accept donations from the general public and assist in sorting based on established program guidelines.
• Generate tax receipt requested and provide to donor.
• Provide excellent customer service to donors and/or customers.
• Maintains a clean work area that is well stocked and organized which will be presentable to the general public and meets agency standards.
• Attend scheduled meetings as directed.
• Performs janitorial duties as assigned per schedule.
• Adhere to and enforce all safety and loss prevention procedures to prevent injury to others or him/herself and damage to any property, equipment and/or inventory.
• Embrace the core values of the agency in the spirit in which the agency operates at work and in the community.
• Contribute to the fulfillment of department and agency objectives and goals.
• Comply with all department and agency policies, procedures and regulations.
• Perform other duties as assigned.

Additional duties for a Donation Station Attendant II:

• Maintain production levels established by agency to achieve store goals.
• When required, address customer complaints in a courteous manner. If necessary, refer customer to Store Manager or Crew Leader.
• Process textiles and hardlines per agency standards for hanging, tagging, tallying and pricing.
• Ensures that inventory is distributed efficiently within store fixtures.

• High school diploma or GED certificate preferred
• Ability to comprehend and follow instructions provided
• Ability to communicate effectively with internal and external customers
• Demonstrate a professional mannerism with a high degree of customer service skills
• Ability to comprehend and complete agency forms as required for operational purposes
• Ability to read, write and communicate effectively
• Possess a keen eye for attention to detail
• Ability to work a flexible schedule
• Ability to work independently to meet targets and deadlines
• Must be self-motivated and enthusiastic with the ability to learn independently
• Ability to work well with others in a respectful and collaborative work
• Must possess a good work ethic
• Bilingual preferred

• Ability to perform basic mathematical calculations