Receptionist, Healthcare

Join to apply for the Receptionist 2 role at Conviva Senior Primary Care in Portland, TX.

$39,000.00/yr - $49,400.00/yr

• Welcome patients and visitors professionally, both in person and over the phone.
• Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
• Maintain and update patient records, ensuring accuracy and confidentiality, and work with EMR and CRM systems.
• Ensure patient accounts are updated correctly; collect copay at time of visit.
• Answer incoming calls, respond to patient inquiries, and provide general information.
• Ensure the reception area is tidy, sanitized, and well‑stocked with necessary materials.
• Provide assistance with various administrative tasks; monitor performance metrics, conduct team huddles, and take on center administration duties in the absence of the Center Administrator.
• Act as a subject‑matter expert for the receptionist team, offering training and guidance; support multiple centers as needed.
• Address and resolve any issues, escalations, or complaints from patients or staff.

• 1+ years of medical reception experience
• Value‑based care model experience
• Knowledge of medical terminology
• Experience with EMR systems
• Passion for contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast‑paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

• Experience in leading a team/department
• Bilingual in English and Spanish

Humana values personal identity protection. Applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from  with instructions on how to add the information into your official application on Humana’s secure website.

We will be using Hire Vue technology to conduct interviews.

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

40 hours per week

Entry level

Full‑time

Administrative

Hospitals and Health Care

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503, to employ and advance individuals with disability or protected veteran status.

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