Rck - Guest Services Representative

About KOA

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada, including franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other.” Those who represent the brand share values of being family‑oriented, passionate, entrepreneurial, customer‑focused, and innovative.

At KOA, we believe the outdoors is fun for everyone. We strive to create a sense of community and belonging for guests, employees, and franchise partners; continually educate ourselves to foster an inclusive environment; sustain a culture that promotes diversity of thought and experiences; ensure access for all; and drive change in the industry through action.

The GSR provides courteous and efficient service to all guests before arrival and throughout their stay. Responsibilities include registering guests, issuing keys, keeping site records, managing reservations, collecting payments, and maintaining a clean, well‑stocked store.

• Greet all guests approaching the front desk in accordance with KOA standards.
• Resolve guest concerns and complaints thoughtfully while maintaining campground standards.
• Prepare reports as required, relating to shift checklist and downtime.
• Answer inquiries regarding campground amenities and local attractions.
• Log and deliver all messages, packages, and mail promptly and professionally.
• Maintain communication and teamwork with associates and other departments, using proper radio etiquette.
• Handle cash drawer and follow KOA cash and credit card procedures.
• Maintain high standards of professionalism, customer service, quality, and cleanliness.
• Maintain store displays and inventory control, and communicate ideas and guest feedback.
• Increase revenues through up‑selling strategies and profitability of ancillary income.

This job description is not exhaustive; other duties, responsibilities, and activities may be assigned at any time with or without notice.

• Fluent English speaking and hearing.
• Effective communication and conflict management skills.
• Working knowledge of operational procedures.
• Comfortable in a fast‑paced and high‑pressure environment.
• Ability to maintain confidentiality.
• Availability to work nights, weekends, and holidays.

Not specified.

• Work may involve indoor and outdoor settings with varying weather.
• Office work requires use of standard office equipment.
• Must lift up to 10 lb regularly and 25+ lb occasionally with assistance.
• Must stand for long periods, bend, stoop, kneel, crouch, climb, push, pull, reach overhead, and move safely over uneven terrain.
• Work involves repetitive motion, standing, bending, sitting, lifting, and walking.
• Noise level moderate to loud.
• Possible exposure to dust, pollen, grass, landscaping, chemicals, and moving mechanical equipment.
• Use of personal protective equipment as required.
• Work may involve occasional interruptions and shifting priorities.
• Valid driver’s license required; position may require driving a motorized vehicle requiring vision and traffic signage awareness.

KOA does not sponsor Visas.

KOA is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people and maintains that employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or any other protected status.