Mobile Expert, Store-in-Store | Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role supports retail operations by engaging customers and representing the brand within partner store locations to drive sales and service excellence. It involves actively interacting with customers, identifying their needs, and recommending appropriate wireless solutions and services. The role requires leveraging digital tools and solution‑based selling techniques to enhance customer understanding and satisfaction. Success is measured by meeting sales targets, delivering quality customer experiences, and maintaining high standards of service.

The work directly influences customer loyalty and contributes to the overall performance of retail partner locations and the broader organization.

• Engage proactively with diverse customers in a high‑traffic retail environment to drive sales and promote wireless solutions
• Util cancelled digital self‑service tools and solution‑based selling to demonstrate product value and onboard customers effectively
• Complete ongoing training and maintain readiness by keeping knowledge of products, processes, and systems updated
• Build rapport and trust with customersրտthrough personalized interactions and follow‑up activities to enhance loyalty
• Collaborate with nearby store leadership and teams to support customer account set‑up, device support, and servicing
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
• Also responsible for other duties/projects as assigned by business management as needed

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• High School Diploma/GED (Required)
• 30 days T‑Mobile Mobile Associate experience (Preferred)
• 6 months of customer service and/or sales experience, Retail environment preferred Angle (Preferred)

• Customer Satisfaction – Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building – Desire to be a part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
• Retail Sales –imųCompetitive drive and confidence to succeedكتin a fast‑paced sales environment. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $19.00 Annualized Incentive Target: $18,000

Successful candidate's actual incentive earnings vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T‑Mobile is eligible for an Annual Stock Grant.

At T‑Mobile, our benefits exemplify the spirit of One Team, Together!

Lord certain… full and part‑time employees have access… medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually – paid parental and family leave, NEVER). To learn=