Center Manager-Physical Therapy

Job Summary

Responsible for the management of operations of therapy centers and treatment of a full patient case load. Ensures compliance with all policies and procedures. Responsible for center financial performance. Responsible for compliance with company set regulatory standards. Responsible for sales/marketing to existing and potential center referral sources.

• Create an environment that is consistent with the company’s mission and vision by creating positive morale to maximize team member job satisfaction and optimize retention.
• Manage all employee relations issues and ensure compliance with Human Resource Policy and Procedures; seek assistance from Human Resources when needed.
• Assist in developing fiscal budgets for the center.
• Assist in the development and implementation of center-specific strategic plan, including marketing/sales plans for referrals. Responsible for achieving the plan; overseeing center staff participation in plans to ensure success.
• Ensure strong physician and payer relations, coordinate implementation of clinical specialty programs as requested by the customer.
• Maintain responsibility for ensuring center profitability. Interprets financial statements and performance metrics to develop strategic plans and address underperforming areas.
• Manage Aide staff and hold them account for delivering highest quality customer service and scheduling of patients.
• Ensure the clinical team delivers the highest quality clinical care. Provide patient care skills development opportunities for clinical staff as appropriate. Recommend staff for recognition.
• Ensure efficient caseload management using available reports (e.g. 1-2-3, Active vs. Scheduled, etc.)
• Ensure appropriate productivity and staffing levels working with market leader (Lead Aide, MCO or COD), using our productivity matrix tool.
• Conduct orientation and training of staff to implement company clinical programs and operational objectives.
• Identify open positions and hire clinical staff in conjunction with MCO/COD. Organize daily work schedule to maintain optimal patient care.
• Conduct accurate and timely Performance Planning & Reviews (PP&R) of center staff with specific focus on achievable development goals.
• Timely approval and management of Personal Time Off (PTO) requests, bi-weekly payroll/time sheets for members of assigned team.
• Ensure general appearance and cleanliness of the clinic at all times.
• Attend and actively participate in CM/COD bi-weekly meeting with completed agenda.
• Approve all order requests (ARS & Staples), ensuring effective cost management.

• Ensure the company Rehab Agency, State, Federal and local regulations, policies, procedures and patient care standards are met.
• Maintain employee files with current CPR certifications, current license (when applicable), TB or any required vaccination(s).
• Participate in annual Patient Care Committee and sub-committee meetings.
• Conduct monthly staff meetings to educate team members on company news, clinical performance, improve operational issues including mandatory topics as communicated by market COD or MCO (if applicable) and provide clinical in services.
• Ensure compliance with all Medicare Rehab Agency Conditions of Participation including:
• Review and maintain the company Center Facts Manual with all current information.
• Review the company Clinical Operations Policies & Procedures Manual on a yearly basis and adhere to the policies and procedures set forth.
• Participate in the Quality Improvement Program: execute quarterly quality assurance audits and develop action plans to address non-compliant indicator scores.
• Complete all Medicare compliance annual training as required by regulations and/or the company policies.
• Ensure timely and accurate completion of all clinic cleaning & maintenance logs (including pool cleaning binder if applicable)
• Deliver/participate in all Emergency Preparedness Program (EPP) drills and activities.
• Ensure completion of annual fire inspections, fire extinguisher maintenance and obtain proof of annual fire alarm and sprinkler inspection.
• Ensure annual equipment calibration.
• Complete Occupational Safety and…