Technical Service Representative; Rocklin, CA

Overview

SMA America is a solar technology innovator since 1981. Based in Rocklin, CA, with a hybrid work model, we offer competitive benefits and a team-driven environment. We’re seeking a Technical Service Representative to provide the highest quality customer support through the technical support hotline, answer incoming calls, resolve customer issues, assist installers in the field, provide technical training to internal personnel, create tickets to dispatch to field service teams, and support other departments.

• Maintains the technical support hotline and uses communication skills to provide customer support to users, installers, and customers of SMA.
• Creates documentation as needed for publication in document- and web-based media, describing common technical issues and solutions, and to create technical field reports.
• Provides technical training to internal personnel on the technical aspects of SMA’s product line and develops training materials.
• Provides support to the Sales and Marketing departments by serving as an SMA products generalist and building familiarity with competitors’ products.
• Other duties as may be required or assigned.

• An associate degree is required
• A four-year degree in a technology-related field is preferred
• Experience in the field of solar electric (PV) installation, system design and/or inspection equivalent to this level of education can be used in lieu of the requirement.
• Experience in renewable energy is preferred but not required.

• Knowledge of solar electric (PV) installation, system design and/or inspection is preferred.
• Knowledge of mathematical concepts, including graphical representation of data, is preferred.
• Knowledge of basic electrical theory is required.
• Proficiency in English, both written and verbal, is required.
• Spanish language, both written and verbal, is preferred.
• German language skills are a plus.
• Customer focus and a service-oriented attitude are required.
• Ability to communicate on the phone with customers while taking detailed notes is required.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
• Attention to detail and a high level of accuracy are required.
• Excellent interpersonal, communication and presentation skills are required.
• Excellent organizational skills are required.
• Ability to analyze and solve problems.
• Ability to work under time pressure and stress.
• Ability to handle multiple projects in parallel.
• NABCEP certification is a plus.

• Pay Range: $27.50 - $31.25, hourly, dependent upon experience
• Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
• Dedicated Hybrid
  
  Schedule:
  
  In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
• 401(k) plan with company match
• Opportunities for professional development and training
• Inclusive, collaborative, and innovative work environment

Our EEO Policy
We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

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