Inside Sales Operations Rep

Ameri Gas

Ameri Gas is a Drug Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check. Ameri Gas is an Equal Opportunity Employer.

Location: Rocklin, CA, US, 95765
Workplace Environment: Hybrid
Company: Ameri Gas Propane, Inc.

Requisition Number: 28314

When you work for Ameri Gas, you become a part of something BIG! Founded in 1959, Ameri Gas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Applications for this position will be accepted until January 6th, 2026.

Job Summary (Purpose):

The primary role of the Inside Sales Operations Rep (ISOR) is to ensure an excellent Ameri Gas onboarding experience. The ISO's main objective is to complete accurate processing of customer data in a timely manner. The ISOR also contributes to reporting of sales and operational performance through account administration activities.

Duties and Responsibilities:

• The ISO ensures timely and accurate customer account administration, processes and quality checks customer data.
• Reviews and facilitates account maintenance from incoming email requests from ISC business groups and other departments. Shares common errors for coaching and ongoing training needs.
• Records and closely tracks requests to consistently adhere to quality standards set forth by ISC Operations Supervisor.
• Creates new accounts, additional ship-to's (CM & RS), installation orders, and specialty accounts (HOA's, RV's, Builders).
• Supports CRM case creation and case management. Real time case error adjustment to maintain proper workflow among all departments.
• Proactively investigates and works to resolve new customer activation issues (1/2 series errors, NER's, Zip Code, LL/Tenants, tax jurisdiction, partner function errors, equipment updates, address research and verification). Works closely with ISC Representatives and Supervisors to reach a resolution and contact customer.
• Engages supporting departments (SAP Support, Business Services, Central pricing) to assist in fixing common systematic errors and account updates.
• Reviews and processes billing requests and AR maintenance (CM & RS). Performs audit of requests to ensure proper processing. Identifies and shares common errors from representatives and other departments.
• Consistently works various CRM queues to process TKO final bills, site survey requests, billing cases, new customer funnel, and tank sales.
• Handles specialty projects for the business to support growth and retention. Team engages in contacts for fire relief, hurricane follow-up, and escalations requiring multiple contacts.
• The ISO engages in sales center activities/events, including but not limited to sales meetings, training, and contests.

Knowledge, Skills and Abilities:

• Strong knowledge and accurate use of business systems and tools such as CRM, SAP, Microsoft office products, Calabrio, internet, etc.
• Ability to take independent action with general supervisory direction.
• Excellent verbal and written skills. Competency in effective and professional business reporting and writing.
• Strong work and time management skills; able to balance multiple priorities.
• Excellent collaboration and networking skills; comfortable interacting and negotiating with individuals and other departments across the organization as necessary to collect and report data that supports sales and retention enablement and revenue.
• Excellent attention to detail and problem-solving skills.
• Motivated and results driven

Education and Experience

Required:

• High School diploma required; AA degree or two-year equivalent preferred.
• One year working in an operations/administration/sales environment required.
• Prior propane or Ameri Gas experience helpful, but not required.
• Willingness to learn propane operations and service required.

Ameri Gas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

Ameri Gas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with Ameri Gas policies. As a federal contractor that engages in safety-sensitive work, Ameri Gas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.

Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

The pay for this position ranges from $22.45/hr. to $26.00/hr., depending on…