Order Management Specialist

Overview

Why Work at SMA America
At SMA America, we believe in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what’s possible in clean energy. We’re empowering people with a culture where bold ideas are welcomed, collaboration is second nature, and your career growth matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt.

Whether you’re a sales expert, service pro, or engineering innovator, if you’re ready to join a purpose-driven team committed to shaping the future of energy — we’d love to meet you.

POSITION OVERVIEW

The Order Management Specialist manages order fulfillment for 30+ key partner accounts for SMA’s North America distribution program for home and commercial solutions. This position acts as subject matter expert for the order management team on processes and issues. The Order Management Specialist is responsible for preparing weekly reports for management, in addition to continuously preparing documentation and quality improvement suggestions and solutions.

• Facilitate end-to-end order process steps, identify, and resolve problems and successfully meet deadlines. Ensure accurate billing and error-free transactions.
• Work collaboratively in cross-functional teams to continuously drive improvement on all related processes, work instructions, and procedures to ensure optimal customer experience and efficiency.
• Research and apply data from SAP functions to resolve issues and proactively communicate order status to partners; import reports in Excel spreadsheets to query open orders, ensure order cycle timelines are met and prepare performance metrics for management.
• Train and mentor new team members ensuring successful onboarding and education
• Obtains freight quotes through TMS Freight portal
• Attend weekly or bi-weekly Open Order Meetings for their respective segment. Reviews and manages open order report. Update orders and reports any new expected delivery dates for revenue forecast.
• Provide excellent customer service by researching incoming customer inquiries
• Salesforce data entry - Create ship to accounts. Responsible for closing out Salesforce Opportunities for Sales.
• Responsible for Sales RMA returns and credit requests.
• Manage communication with Sales department, accounting, logistics and customers.
• Creates delivery notes and manage communication with Accounts Receivables for smooth transition into the 3PL Footprint system.
• Responsible for daily order allocation, monitoring inbound material, and on hand material availability.
• Responsible for testing in the test system for new implementations
• Responsible for warranty verifications and update data in response to inquiries from the Contact Center
• Collect, identify and manage resellers certificates for tax exemption.
• Other duties as may be required or assigned.

• Associate degree in business or logistics strongly preferred.
• 3 - 5 years of experience in an administrative or logistical support role.
• Knowledge of SAP/Salesforce is recommended.
• Order Management and customer service skills
• Knowledge of logistics and freight forwarders (Fed Ex, TMS, etc.) recommended
• Proficiency in English (written and verbal) required. German and/or Spanish a plus.
• Microsoft Office Suite (Word, PowerPoint, Excel) strongly preferred.
• Attention to detail and a high level of accuracy
• Ability to analyze and solve problems effectively
• Ability to multi-task

• Compensation: $25.00 - $29.00 per hour, depending on experience and qualifications
• Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
• 401(k) plan with company match
• Dedicated Hybrid
  
  Schedule:
  
  In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
• Opportunities for professional development and training
• Inclusive, collaborative, and innovative work environment

We are an equal opportunity employer and we make employment decisions on the basis of merit and without regard to race, color, creed, sex (including gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability, veteran’s status, sexual orientation, or any other consideration made unlawful by law. We may reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship.

If you require an accommodation, please identify it in your application.