Resident Service Administrator; Part-Time

Job Overview

The Resident Relations Specialist (Part-Time Temporary) supports the on‑site staff and provides responsive service to every resident or guest they encounter. The RRS is the interface who executes a variety of concierge, social and resident functions enhancing the resident experience at their property or community. While all on‑site positions promote and exude warm and helpful service, the RRS position specifically focuses on “Five‑Star” service excellence.

The RRS is tasked with understanding residents’ expressed and unexpressed preferences and executing a full‑service hospitality platform under the direction of the General Manager. The RRS is customer‑focused with excellent interpersonal communication and organizational skills and has a “can do” attitude. He/she must understand and adopt all community‑management tools (communications mediums, Connect, Access Control, Security, etc.) daily to enhance the lifestyle of every resident.

In addition, the RRS supports and executes administrative tasks as directed by management. This position requires skilled representation (verbal, written, visual) always with peak emphasis on delivering friendly, helpful and professional service to all residents, co‑workers and management.

Fri/Sat/Sun/Mon (morning shifts)

$19–21/hr

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

• Identifies and clarifies residents’ expressed and unexpressed needs, answers questions and gives direction and instructions in a professional helpful manner.
• Answers the telephone within two rings, using correct salutations, personal identification and telephone etiquette.
• Takes, records and relays messages accurately, completely and legibly.
• Complies with service expectations and company standards as well as policies and procedures.
• Accommodates resident requests expediently and courteously within 24 hours of initial call.
• Follows up with person assigned to task and resident to ensure completion of the request.
• Attends and participates in designated meetings or functions as required by the General Manager or the Board of Directors.
• Administers the access control program, which includes the issuance of gate remotes/property access cards and updates tracking software.
• Informs all vendors and residents of rules and regulations.
• Assists with setup for new residents or files, orientation, Click Pay and access cards.
• Maintains complete knowledge and complies with the HOA’s policies and procedures.
• Maintains a fresh, organized workstation with necessary supplies throughout the shift and administers the cleanliness of the office entrance and lobby.
• Makes accurate timekeeping and payroll entries each day in accordance with company policy.

• Will possess past resident services, customer service and/or hospitality experience.
• Is highly organized and detail‑oriented with a “can do” team‑player attitude. Has excellent communication and customer service skills and is administratively strong. Is proficient in MS Office with the willingness and ability to learn company internal software. Can multitask while working at times under pressure and in a diverse environment.
• Must always be passionate about providing residents exemplary customer service.
• Ensures personal appearance is clean and professional at all times while maintaining a pleasant demeanor.
• Demonstrates consistent effective written, verbal and listening communication skills.
• Demonstrates problem‑solving abilities independently and responsibly.
• Has the ability to quickly adapt to change both in client needs and in policies and procedures which have been implemented by management and the HOA Board of Directors.
• Able to work independently and as a team and prioritizes daily workload efficiently and professionally.
• Rec…