Resident Service Administrator; Part Time​/Temporary

Resident Service Administrator (Part Time/Temporary)

4 days ago Be among the first 25 applicants

This range is provided by First Service Residential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$19.00/hr - $21.00/hr

The Resident Relations Specialist (Part‑time Temporary) supportscante and responsive service to every resident or guest they encounter. The RRS is the interface who executes a variety of concierge, social and resident functions, enhancing the resident experience at the property or community. While all on‑site positions promote warm and helpful service, the RRS focuses on “Five‑Star” service excellence. The RRS is tasked with understanding residents’ expressed and unexpressed preferences and executing a full‑service hospitality platform under the direction of the General Manager.

The RRS is customer‑focused with excellent interpersonal communication and organizational skills and has a “can‑do” attitude. He/she must understand and adopt all community management tools (communications mediums, Connect, Access Control, Security, etc.) daily to enhance the lifestyle of every resident.

In addition, the RRS supports and executes administrative tasks as directed by management. This position requires skilled representation (verbal, written, visual) always, with peak emphasis on delivering friendly, helpful and professional service to all residents, co‑workers and management.

Schedule:

Friday, Saturday, Sunday, Monday (morning shifts).

Compensation: $19-21/hr.

• Identifies and clarifies residents expressed and unexpressed needs, answers questions, and gives direction and instructions in a professional helpful manner.
• Answers the telephone within two rings, using correct salutations, personal identification and telephone etiquette.
• Takes, records and relays messages accurately, completely and legibly.
• Complies with service expectations and company standards as well as policies and procedures.
• Accommodates resident requests expediently and courteously within 24 hours of initial call.
• Follows up with assigned+-+-+-+-+-+-+-+-task and resident to ensure completion of the request.
• Attends and participates in designated meetings or functions as required by the General Manager or the Board of Directors.
• Admin kome access control program, which includes issuance of gate remotes/property access cards and updates tracking software.
• Informs all vendors and residents of rules and regulations.
• Assists with set‑up for new residents or files, orientation, Click Pay and access cards.
• Maintains complete knowledge and complies with the HOA’s policies and procedures.
• Maintains fresh, organized workstations with necessary supplies throughout shift and administers the cleanliness of the office entrance and lobby.
• Makes accurate timekeeping and payroll entries each day in accordance with company policy.

• Experience in Resident Services, Customer Service and/or Hospitality.
• Highly organized and detail‑oriented with a “can‑do” team‑player attitude. Excellent communication and customer service skills, strong administrative abilities, proficient in MS Office, willing to learn internal software, able to multitask under pressure and in a diverse environment.
• Passion for providing residents exemplary customer service.
• Maintains clean, professional appearance at all times and a pleasant demeanor.
• Consistently demonstrates effective written, verbal, and listening communication skills.
• Demonstrates independent and responsible problem‑solving abilities.
• Adapts remover to change in client needs and policies and procedures implemented by management and the HOA Board of Directors.
• Works independently and as a team, efficiently prioritizing daily workload.
• Receptive to constructive feedback for personal performance and professional development.
• Works effectively with co‑workers, residents and others by sharing ideas constructively and positively; listens and objectively considers ideas and suggestions; keeps commitments, keeps others informed of work progress, timetables, and issues…