Supervisor, Field Service

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you thrive in environments where operational excellence and team development drive customer satisfaction? As a Field Services Supervisor at Spectrum, you will oversee installation and service operations from the node to the home, ensuring every aspect meets our technical standards and safety protocols. Lead a team dedicated to delivering superior craftsmanship and performance, making a measurable difference in the experience our customers receive.

• Supervise installation and service operations to meet customer and technical standards
• Coordinate training, mentor team members, and conduct performance evaluations to drive productivity and safety
• Conduct quality control checks and field safety observations to ensure compliance with Spectrum standards
• Resolve and proactively prevent escalated customer issues through effective problem-solving
• Facilitate communication and cooperation with internal teams and service partners to support operational excellence
• Ensure team members maintain necessary company-issued tools and equipment
• Maintain records and documentation according to Spectrum's policies

• Work indoors in confined spaces and poorly ventilated areas, including attics during extreme temperatures
• Exposure to dust, noise, insects, pets and cleaning solutions
• Perform duties in commercial, factory and outdoor environments, sometimes near power lines and electricity
• Travel in inclement weather and work at various heights above ground on telephone and power poles
• Some out-of-town and overnight travel required based on business needs
• Occasional overtime, weekend or second shift work as needed

Some tasks performed in an office settin

Education:

• Associates degree in electronics or related field, or equivalent work experience
• Industry and vendor specific certifications and training, such as NCTI, SCTE, BCT/E

Experience:

• 5+ years of field technician work experience (preferred).
• Supervisory experience in a technical environment or people leading work experience.
• Experience with complex cabling jobs, including installation of Cat5/Cat6 cabling
• Experience programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches, and wireless access points in commercial environments

Skills:

• Ability to read, write, speak, and understand English
• Effective communication skills with employees, customers, and suppliers
• Advanced understanding of TCP/IP stack and network design
• Ability to use software tools, computer applications, and test equipment
• Knowledge of basic network devices and appliances
• Ability to safely use weight-bearing equipment
• Valid driver's license with satisfactory driving record

Education: Associates degree in electronics or related field

Experience:

• 1+ year(s) of supervisory or leadership experience in a technical environment or people leading work experience.
• 5+ years of field technician work experience (preferred).

Skills:

• Ability to manage customer interactions, resolutions and demonstrate leadership qualities and motivate others
• Ability to handle multiple projects and tasks, prioritize and organize effectively
• Moderate knowledge of residential and commercial facility construction design and layout
• Basic knowledge of Spectrum's products and services

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here
We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.