Registration Coordinator - Emergency Department

Overview

First Health of the Carolinas is a nationally recognized health care system in central North Carolina with headquarters in Pinehurst, N.C. First Health of the Carolinas has been nationally recognized as a top 150 place to work in health care by Becker's Healthcare for two consecutive years.

• Patient Registration:
  Register patients accurately and efficiently.
• Insurance Verification:
  Verify insurance benefits and pre-certifications.
• Demographic Verification:
  Ensure all patient demographic information is up to date.
• Payment Handling:
  Collect and post payments, and assist with financial assistance applications as needed.
• Customer Service:
  Maintain a customer-centric approach when dealing with all types of patients, both internal and external.
• Communication:
  Provide clear and effective communication with patients and medical staff.
• Administrative Duties:
  Manage multiple tasks in an organized manner, complete required documentation, and follow up on outstanding issues.

Education and Experience:

• High school diploma or GED required.
• Understanding of medical terminology.
• Two years of experience in a medical-related field preferred.
• Bilingual skills preferred.

Skills:

• Strong verbal communication skills.
• Ability to manage multiple tasks effectively.
• Proficient in typing (minimum 35 wpm) and computer literate.
• Commitment to excellent customer service.

• Primary office environment/workstation.
• Potential exposure to communicable diseases.
• Physical requirements include:
  • Stooping:
    Bending the body downward and forward by bending the spine at the waist.
  • Crouching:
    Bending the body downward and forward by bending the legs and the spine.
  • Standing, walking, and sitting for extended periods.
  • Medium physical effort required, including lifting up to 40 pounds and frequently carrying objects weighing up to 20 pounds.

• Talking:
  Expressing or exchanging ideas by means of the spoken word; able to read, write, speak, and comprehend the English language.
• Hearing:
  Perceiving the nature of sound by ear.
• Vision:
  Acuity at 20 feet or more (far vision) and 20 inches or less (near vision).

• Ability to perform effectively in frequent stressful situations.

• Possible exposure to chemicals, infectious, electrical, and fire hazards.
• Exposure to blood and body fluids requiring Biohazard protection.

First Health values diversity, equity, and inclusion, and works to create a culture of excellence in which all team members feel valued, connected, treated fairly and safe, and where differences are both respected and supported.