Sales Associate - Optical - Part Time

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Eyeglass World, part of National Vision Inc., is a fashion‑forward optical retailer with 100+ nationwide locations. We offer the latest eyewear trends, designer looks, and same‑day service at affordable prices. Our goal is to provide quality eye care and eyewear that is both accessible and affordable for everyone.

Seasonal Sales Associate – Rockford, IL

As a seasonal sales associate, you will greet customers, meet sales objectives, maintain inventory and merchandising standards, and provide excellent customer service. You will also assist with phone calls, order status updates, and, if permitted by state law, dispense eyeglasses and contact lenses.

• Greet customers in a friendly manner and ensure high‑quality customer service.
• Meet National Vision’s sales objectives.
• Maintain awareness of same‑day service using the “Ready When Promised” production board.
• Ensure customers receive quality products in a timely manner.
• Answer phones efficiently in accordance with National Vision telephone protocol.
• Handle all customer service complaints effectively and efficiently.
• Review reasons for re‑orders and implement corrective practices.
• Check on status and notify customers when orders are ready or delayed.
• Ensure all intra‑web functions are performed daily, including canceled job status, backorder list, and problem jobs.
• Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law.
• Perform insertion and removal training of contact lenses as directed by management and permitted by state law.
• Ensure store cleanliness policies are adhered to at all times.
• Complete inventory count and replenish stock as necessary.
• Maintain visual merchandising standards.
• Follow inventory control and loss prevention procedures.

• Previous retail experience preferred, but not required.
• Effective interpersonal skills.
• Ability to present and sell eyeglass features and specialty lenses.
• Strong customer service skills.
• Ability to learn optical knowledge.
• Work effectively in a store environment and adhere to all store policies, procedures, and regulations.
• Ability to stand for extended periods of time that may average 6‑8 hours.

• 401(k) retirement savings with company match and stock purchase plan.
• Paid sick time.
• Parental leave.
• Employee eyewear discount.
• College scholarship program.

• Training programs available.
• Access to educational courses.
• Emphasis on internal promotions and career advancement.

• Seniority level:
  Entry level
• Employment type:
  
  Part‑time
• Job function:
  Sales and Business Development
• Industry: Retail

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.