Alterations Customer Service Representative

Alterations Customer Service Representative

Join to apply for the Alterations Customer Service Representative role at David's Bridal

3 days ago – Be among the first 25 applicants

Minimal weekday hours required (join for weekends only!)

$400 bonus for every referral hired with NO LIMIT*

Competitive hourly pay rates & team bonus

Get Paid Early!

Generous Team Member discount

Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. We make dreams happen—apply today!

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person; communicate clearly and concisely, adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including:
  Prepare, Welcome, Meet Needs, and Be There for all customers; include all operational checklist task, meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalade and partner with leadership team.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
• Seek assistance from the Alterations Manager to address customer issues that self cannot resolve.
• Maintain a clean and well-organized alterations room.
• Perform duties and tasks as assigned by store management.

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; bend, twist, and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls.
  
  Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed. Ability to lift or move up to 10 pounds. Must be able to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer, electronic devices and phones for long periods of time.

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

• Rewarding Environment and Competitive Pay.
• Team Bonus.
• Dayforce Wallet – Get Paid Early.
• Generous Team Member Discount after first pay period.
• Vision Care.
• Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury.
• 401K Program.
• Discount for Identity Theft Protection.
• Discounts for Home and Auto Insurance.
• Discounts for Mobile.
• Legal Benefits (Met Life Hyatt Legal Plans).
• Pet Insurance.

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

Disclaimer The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

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