RN Certified Clinical Program Coordinator

Essential Duties and Responsibilities

• The RN Program Coordinator, in collaboration with the System CNO,:
• Uses exceptional communication, organizational and interpersonal skills to serve as the project manager for coordination of programs
• Oversees and coordinates the application process for programs
• Collaborates with the Nursing Practice Council and Nursing Leadership to ensure the coordination, and facilitation for an action plan that brings this vision to reality
• Supports departments in various Performance Improvement activities while working closely with the Department of Quality
• Identifies opportunities and solutions that may foster change and lead to the advancement of program initiatives
• Develops and mentors the role of program Champions in all departments in the system where nurses practice
• Develops and mentors the Nursing Practice Council Chairs across the system and oversees the development of a Shared Governance Model in all entities
• Develops a communication plan which keeps nurses across the system informed and linked together
• Develops a plan to educate all partners of Mercy Health System Has familiarity with components of a programs environment and champions strategies across the system, both internal to nursing and with ancillary and support service departments.
• The MHTC Nursing Quality and Performance Improvement Coordinator in collaboration with Quality, Medical Management, Nursing Informatics, and Nursing Leadership will:
• Ensure direct care nurses understanding and use of quality data to drive improvement by coordinating with team members: to identify educational opportunities for clinical nursing staff, to build a team of quality resource nurses among direct care staff.
• Identify and assist in leading strategies to improve outcomes that fall at or below benchmark.
• Serve as a consultant and resource expert for performance improvement activities designed to improve the quality of patient care and to ensure annual unit PI projects are meaningful and measurable.
• Ensure unit quality data boards provide meaningful and up to date information.
• Assist with TJC preparation for constant survey readiness.
• Assess and optimize data collection strategies to ensure reliability and accuracy.
• Expand data collected and reported to Press Ganey (NDNQI).Strong problem solving abilities in complex situations.
• Ability to work within the budget and productivity targets to meet organizational objectives.
• Visible nursing representative with outstanding relationship building skills.
• Supports process improvement in operations, quality, and organizational change.
• Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
• Participates in hospital and department committees.
• Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability.
• Demonstrates decisiveness and an ability to gain consensus where appropriate.
• Performs other duties as assigned

Quality - Follows policies and procedures; adapts to and manages changes in the environment;
Demonstrates accuracy and thoroughness giving attention to details;
Looks for ways to improve and promote quality;
Applies feedback to improve performance;
Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance;
Follows the Mercyhealth Critical Moments of service;
Meets commitments;
Abides by MH confidentiality and security agreement;
Shows respect and sensitivity for cultural differences; and effectively communicates information to partners;
Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions;
Exhibits objectivity and openness to other's views;
Demonstrates a high level of participation and engagement in day-to-day work;
Gives and welcomes feedback;
Generates suggestions for improving work:
Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources;
Understands fiscal responsibility;
Works within approved budget;
Develops and implements cost saving measures; contributes to profits and revenue.

• Required Bachelor of Science in Nursing or currently in BSN program. Prefer Masters in Nursing or enrolled in a MSN program.
• Must have a minimum of 5 to 7 years of progressively responsible hospital nursing experience.
• Governance/Nursing Practice Council Structures.
• Demonstrated success with Project Management.
• Experience with interpretation and display of data

Licensed professional nurse in the state hospital/clinic is located.

Excellent interpersonal/communication and consensus building skills. Genuine concern for people. Strong verbal and written communication skills. Adept listener with the ability to…