Manager, Quality Clinical Svc

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Plans, directs, and coordinates Q&A activities of a designed Clinical Customer Focused Team to ensure that goals and objectives of the team are accomplished within prescribed time frames and budget. Select, supervise, empower, coach, develop and retain a team of qualified individuals including:
Quality Specialists(s) and Quality Coordinators(s) while partnering with the Sr. Clinical Project Manager to ensure that we deliver a quality product, on time. Drives project success through active leadership to provide PCI competitive advantage and long‑term quality customer management.

• Select, supervise, empower, coach, develop and retain a team of qualified individuals through effective employee development, performance management, success planning and recognition. Eensure the appropriate team structure is in place by performing workload analysis to manage headcount and to ensure we deliver on customer and business commitments. Establish quality team and individual goals and objectives in alignment with the Clinical Customer Focused Team goals and customer requirements.
  
  Ensure strong alignment and coordination with other business units and functional groups. Collaborate on best practices with other Clinical Quality Managers and leaders. Facilitate the daily quality of team performance to ensure goals and objectives are met and to build a culture of safety, quality, performance, customer service and continuous improvement. Manage the training and development of the team including cross training initiatives and on‑boarding of new employees to the team.
  
  Provide support for customer audits, visits and conference calls. Work with Clinical Customer Focused Team to develop systemic corrective activities to any deviations. Oversee investigations, contractor complaints, CAPAs, DEA activities, NMR issues, etc. Collaborate with the other team members to manage the team performance metrics and customer scorecard. Collaborate with appropriate Executive and Sr. Project Manager to coordinate and facilitate the customer Quarterly Reviews.

• Required:
  • Bachelor's Degree in a related field and 7-10 years related experience and/or training.
  • Statistical and Advanced Mathematical Skills.
  • Advanced Computer
    
    Skills:
    
    Ability to perform the most complex computer tasks and operate numerous software programs.
  • Full Professional Proficiency:
    Ability to speak, read, and write fluently and accurately on all levels to professional requirements.
  • High Reasoning:
    Ability to solve practical problems and deal with a variety of concrete variables in situations where there is no standardization.
• Preferred:
  • Project Achievement Experience

The hiring rate for this position is $77,600-$87,300 plus eligibility for an 10% annual performance bonus. Final offer amounts are determined by multiple factors, including but not limited to specific and relevant experience, education, credentials, geography, and subject matter expertise. PCI offers full‑time employees a competitive benefits package that includes paid time off, health insurance coverage (including dental and vision), a flexible spending account, and a 401(k) plan.

Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future.

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At PCI, Equity and Inclusion are at the core of our company's purpose:
Together, delivering life‑changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity - at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.