Store Manager, Retail & Store Manager

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Job Objectives
Manages the operation of a Walgreens store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience.

• Customer Experience
  • Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy.
  • Greets customers and clinic patients, and offers assistance with products and services.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).
  • Resolves customer complaints and helps respond to customers’ special needs.
• Operations
  • Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members.
  • Supervises the control of store money including register counts, bank withdrawals, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.
  • Supervises merchandising by planning and implementing sets and resets and revisions of basic department displays and promotional space.
  • Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock.
  • Supervises receiving, stocking, pricing, returning, and transferring merchandise.
  • Ensures execution of District Manager operational feedback.
  • Implements store organization through proper hiring and placement, scheduling of work assignments and delegation.
  • Ensures store grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
  • Manages operations of assigned location with strict compliance to applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
  • Ensures staff have working knowledge of computer and technology systems and software; ensures response to system problems by contacting IT support.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
• Daily Planning and Execution
  • Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers.
• Business Performance Management
  • Analyzes financial and performance data; develops action plans to increase sales and control costs.
  • Reviews KPIs daily and prepares to discuss with district management.
  • Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.
  • Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance performance, including serving as a pharmacy technician when necessary and allowed by law.
  • Analyzes performance indicators of the clinic and works with the Clinic Coordinator or Manager to ensure performance and support.
• Business Planning
  • Identifies sales opportunities to ensure growth and performance of the store and pharmacy.
  • Manages inventory levels through ordering, keeping stock, liquidating stock, and anticipating fast-selling items and seasonal changes.
• People and Performance Management
  • Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression.
  • Monitors and ensures timely completion of required training programs, including pharmacy training programs, for all team members within the store; provides coaching for team members.
  • Makes hiring, promotion and termination decisions.
  • Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate.
  • Develops employee performance plans and follows up according to deadlines.
  • Monitors and approves team…