Trade Support Analyst

Founded more than 15 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 350 people operating throughout North America and in Europe. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users.

Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser. This role will help support a team of traders and portfolio managers with a Chicago focused presence.

We are hiring a trade desk support analyst to join our group's IT department to handle first and second level support of service requests/incidents in a professional and timely manner.

Production support and customer service are the most important aspects of this role

• Monitoring and alerting critical trading system environments
• Proactive identification and resolution of production issues
• Development of tools and driving efficiency/stability improvements/automation with scripting
• Troubleshooting of complex systems issues

• 2-4 years of experience in the trading industry
• Strong working knowledge of UNIX environment/Unix command
• Basic database knowledge (MySQL)
• Strong scripting knowledge - Python/Bash

• Experience using Grafana/Influx
  
  DB/Icinga
• Network troubleshooting and analysis experience

• Excellent interpersonal and communication skills are essential
• Ability to switch and track various ongoing tasks and issues is required
• Attention to detail in problem solving
• Ability to work under pressure within a dynamic trading environment
• Ability to work independently and collaboratively within a team