Park Lead
Listed on 2026-01-24
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Hospitality / Hotel / Catering
Customer Service Rep, Food & Beverage, Catering, Summer Seasonal
We are looking for hard working, responsible, light-hearted individuals with strong customer service skills. A strong team environment is crucial for our business and we need site managers who will embrace and promote that type of workplace.
Our Management Team is trained to learn every nuance of the business, so whether you’re creating an award-winning birthday party experience, hosting a corporate event, or overseeing a Teen Night, we’ll provide you with the tools and knowledge necessary to ensure the success of your store!
RESPONSIBILITIES- Open and close the Park on specified weekdays and weekends
- Promote team culture throughout the Park (both employees and customers)
- Monitor on-site staff
- Monitor proper maintenance and inventory of the Park and its equipment
- Promote safety for employees and customers
- High School Diploma, some College preferred
- Must be 21+ years of age
- Prior experience in a supervisor-level role
- Proven conflict management skills
- Ability to communicate clearly and effectively in all situations
- Ability to work nights and/or weekends
- Need to obtain the food handler manager certification and a cpr/first aid certification before start date or within 3 weeks of starting (Cost for certifications will be reimbursed 6 months into the position if still employed)
- 1 hour of PTO for every 40 hours worked
- 50% off merchandise and cafe food
- 20.5-22.5 guaranteed hours every week with the opportunity for shifts Monday
- Thursday based on business needs (More hours assigned during summer, winter and spring breaks) - Park closed on Easter, Thanksgiving and Christmas Day
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.
ABOUT URBAN AIR ADVENTURE PARKSUrban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.
Urban Air Rockford is an equal opportunity employer.
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