Patient Registrar

Patient Registrar 1 (Mercyhealth Wisconsin & Illinois)

Schedule: Hours vary between 9:30 AM – 11:00 PM, Full Time
Weekend and Holiday rotation schedule.

Mercyhealth Patient Registrars are responsible for patient registration duties at Mercyhealth Hospital locations. They greet patients and family members, assist with questions in person or over the phone, and ensure patients are quickly entered or checked in within the electronic medical record. Registrars work in a fast‑paced environment and must be confident with technology and typing, with no prior healthcare experience required.

Some shifts are in an Emergency Department where serious illness and injuries may occur. They also manage insurance verification, patient education on financial responsibilities, and collection of payments.

• Engage in positive interactions; demonstrate friendliness by smiling and making eye contact when greeting all patients, visitors and customers. Provide helpful assistance in anticipating and responding to the needs of patients, visitors and customers and staying calm under pressure.
• Participate in team building activities, continuous quality improvement activities and educational experiences in support of departmental or Mercyhealth initiatives.
• Provide shadowing and training to new partners.
• Use good judgment in highly emotional and demanding situations.
• Arrive patient to the ER and Urgent Care.
• Sign in or check in hospital outpatient visits.
• Identify patients in need of immediate care by visual assessment at time of registration, prioritize patient registration by severity of complaint, and monitor waiting area for changing patient conditions and alert triage RN to the need to re‑evaluate patients.
• Admit all surgical and direct admit patients.
• Schedule and check in hospital outpatient lab patients.
• Identify and select patients using department required patient identifiers to select the correct electronic medical record, reducing the chance for privacy, medical or duplicate medical record errors.
• Enter patient’s complaints/symptoms and them in the appropriate order based on severity of symptoms. Also complete all other required arrival information with the electronic medical record.
• Generate patient armband, face sheet, and patient labels.
• Verify information before quickly applying patient armband during traumas or other chaotic situations.
• Gather and enter into EPIC all necessary demographic, guarantors, and billing information from patients/family.
• Obtain necessary signatures and documents for inpatient and outpatient registrations.
• Verify patient insurance information and update insurance information as appropriate.
• Identify patients in the ER that have an out‑of‑network insurance and provide this information to the appropriate ED partners. Complete our out‑of‑network paperwork and add an account note documenting conversation with staff and that paperwork was completed.
• Identify patients without insurance and work closely with patient financial counselors to help facilitate self‑pay services for patients without insurance.
• Identify appropriate primary/secondary payees.
• Complete MSPQ as required for Medicare patients.
• Collect all applicable co‑pays, self‑pay payments, and in some cases pre‑payment for services.
• Assist with coordination of patients into the appropriate unit.
• Provide accurate information and timely updates to patients, visitors, and customers.
• Assist other departments at various hospital locations to notify when patients have arrived.
• Assist outside EMS/EMT agencies to arrive patients to the facility and provide paperwork for billing purposes.
• Perform Pre‑admission functions for patients.
• Perform Pre‑registration functions for patients.
• Upon admission, provide patients with admission information such as the VIP Folder as needed.
• Obtain signatures for Medicare forms as required for admission within required timeframe.
• Properly secure and return all patient valuables in accordance with Mercyhealth policy.
• Assist hospital staff to facilitate patient care during periods of EPIC Downtime or during disaster mode.
• Assist nursing staff to provide transportation vouchers and payment for transportation…