Patient and Family Advocacy & Interpreter Services Manager

Patient and Family Advocacy & Interpreter Services Manager

Apply for the Patient and Family Advocacy & Interpreter Services Manager role at UW Health Swedish American.

Full-time, 100% FTE, day shift (Monday-Friday, 8:00 AM - 4:30 PM) at 1415 E State St Clinic in Rockford, IL.

• Evening, night, and weekend shift differential
• Overtime
• On-call pay

• Competitive pay and comprehensive benefits package: PTO, Medical, Dental, Vision, retirement, short- and long-term disability, paternity leave, adoption assistance, tuition assistance
• Annual wellness reimbursement
• On-site day care through UW Health Kids
• Tuition reimbursement for career advancement
• Career growth opportunities and shared governance structure
• Commitment to employee voice

• Bachelor’s degree in business administration, Health Care Administration, Nursing, Industrial Engineering, or other health–related field
• Certification of successful completion of 40+ hours of medical interpreter training in Spanish from a nationally recognized organization or a degree in Medical Interpreting
• Master’s degree in business administration, Health Care Administration, Nursing, Industrial Engineering, or other health–related field (preferred)

• Five (5) years of experience working in health care
• Two (2) years of experience developing and sustaining programs
• Experience working with the public
• Previous management experience
• Experience working with the public in a clinical setting (preferred)
• Three (3) years of management experience in a healthcare environment focused on patient experience (preferred)

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. We provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.