Teller Supervisor

Primary Responsibilities

• Model a high energetic, world‑class service and sales culture that continually strives to improve the way we serve our members.
• Responsible for the supervision, training and coordination of job duties of tellers and Head tellers.
• Assist the Head tellers with questions they have on teller duties or balancing of checks.
• Hold meetings to train the Head tellers of common errors or any changes that occur.
• Accountable for all cash on premises.
• Perform accurate financial transactions for members baan
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• Offer credit union products and services that fit individual member needs.
• Provide administrative support as needed under the supervision of the Branch Manager or Operations Manager.
• Uphold a strong sales culture within the credit union.

• Live the First Community Credit Union Mission, Vision and Values within the organization and our communities.
• Assist in branch services and operations to serve our members. This includes serving as a backup for the Receptionist.
• Open and close the branch office.
• Train and supervise the duties and activities of the teller staff as they pertain to credit union policies and procedures.
• Perform the duties of a teller as needed.
• Responsible for the daily balancing and record keeping of each teller within the branch.
• Prepare the weekly work schedule for the teller staff.
• Balance and maintain vault cash. Provide Accounting with the weekly cash order amount.
• Assist with the supervision and discipline of the teller staff.
• Supervise the filing and retrieval of deposit items.
• Supervise the imaging, filing and retrieval of other credit union records.
• Contact maintenance contract vendors for maintenance of credit union equipment.
• Maintain a good working relationship with members, coworkers and the Board of Directors.
• Attend credit union functions as requested.
• Perform other related duties as assigned.

Normal office working conditions with the absence of disagreeable elements.

• Passionate and enthusiastic.
• Strong leadership skills; including planning, organization, communication, mentoring, coaching, staff development, and goal setting.
• World‑class service skills.
• Cash handling experience.
• Accurate and detail oriented.
• Works well with others and follows directions.
• Outgoing personality, able to speak clearly and have the ability to ask for new business.
• Ability to effectively communicate with members and interpret their needs.
• Provide accurate and timely professional service.
• Willingness to learn new skill sets to advance in a career with First Community Credit Union.
• Typing and keyboard skills desired.
• Good organization and time management skills.
• Ability to lead and coach other staff members in a professional manner.
• Ability to speak multiple languages desired.
• Knowledge of state and federal regulations relating the credit union operations management.
• Availability to work weekends and extended hours, as needed.

This position requires a high school education and 1‑2 years of previous experience as a teller. Employees must comply with government and other regulations affecting the credit union industry including but not limited to the Bank Secrecy Act and The USA Patriot Act.

$18‑20 hourly wage.

Mid‑Senior level

Full‑time

• Finance and Sales
• Banking