Customer Success Manager

At Sprocket Sports
, we’re building the operating system for youth sports — and we’re looking for a Client Success Manager (CSM) who’s passionate about building relationships, solving problems, and helping mission‑driven organizations thrive.

Sprocket Sports is a fast‑growing technology company based in Chicago and a national leader in the youth sports space. Our software and services help clubs streamline operations, reduce costs, and grow faster — so they can focus on what really matters: kids playing sports. We’re also proud to be a certified Great Place to Work® 2024
, with a culture that balances high standards, accountability, and fun.

As a CSM, you’ll own a portfolio of youth sports clubs and act as their day‑to‑day partner, providing hands‑on technical support, strategic guidance, and helping them maximize the value of the Sprocket platform. You’ll lead regular check‑ins, manage renewals, and proactively solve problems before they become issues.

This is a high‑impact role where you’ll work cross‑functionally with our Sales, Product, and Implementation teams to create raving fans.

Here’s what that looks like:

• Build trusted relationships with club leaders and administrators
• Lead ongoing check‑ins, strategic planning calls, and renewal discussions
• Drive product adoption and coach clients on best practices
• Identify expansion opportunities and help grow existing accounts
• Monitor account health and address risks early
• Act as the voice of the customer, sharing feedback with internal teams
• Keep internal systems up to date with key client activity and insights

You’ve been in a customer‑facing role and know what it takes to build trust, drive outcomes, and keep things moving. Maybe you’ve worked in tech or SaaS — or maybe not. What matters most is that you’re proactive, a problem solver, organized, and motivated to help customers succeed.

• 2+ years in Client Success, Account Management, or Implementation
• Excellent communication skills — written, verbal, and interpersonal
• Technically curious and quick to learn new tools
• Highly organized and detail‑oriented, with great follow‑through
• Energized by solving problems and creating positive outcomes
• Bonus: experience with youth sports or working with mission‑driven orgs

🤝 Mission‑driven team with a big vision

🚀 Fast‑growing startup with room to grow

📊 401(k) with company match

🩺 Comprehensive medical and dental

🎉 A culture built on Higher Standards, Greater Accountability, and More Fun

The typical base salary range for this position is $70,000 - $90,0000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.