Coordinator, Ticket Operations

Overview

Career Opportunities with Rockford Ice Hogs

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Current job opportunities are posted here as they become available.

The Rockford Ice Hogs Coordinator, Ticket Operations is a position based in Rockford, Illinois, that operates within the Rockford Ice Hogs Business Development Department and collaborates closely with the Chicago Black hawks and United Center Ticket Operations teams. The Coordinator will collaborate and support all team members within the Ice Hogs.

• Job details include the full scope of ticket operations for the Rockford Ice Hogs, including but not limited to building and maintaining seasons, events, and price codes in the ticket system.
• Build and administer season ticket auto-renewal processes and payment plans.
• Build and administer customized group sales systems and processes.
• Manage and fulfill employee, arena, hockey operations, corporate partner and other complimentary ticket requests.
• Manage and fulfill, in conjunction with Community Relations, ticket donation requests.
• On each game day/night, provide Ice Hogs assistance in the BMO Center Box Office to support arena management teams in providing solutions to customer needs and questions.
• Prepare all post-event reports and coordinate game settlements with BMO Center Box Office.
• Serve as primary point of contact with Black hawks ticket operations, Ticketmaster, FEVO, BMO Center box office staff, and third-party parking company.
• Collaborate with business development, sales, membership services, partnerships, other Ice Hogs departments, and Legends Global to ensure all ticket related needs are met.
• Provide input for long-term projects and anticipate changes to ticketing processes.
• Participate in Black hawks ticket operations regularly scheduled meetings.
• Other duties as assigned.

• 2-3 years’ experience in sports and entertainment industry, in a ticket operations or box office role.
• Previous experience with CRM and ticketing/inventory management software; extensive knowledge with Ticketmaster Archtics, Account Manager and Host, or similar systems preferred.
• Proficient in Microsoft Office, including Excel, Word, PowerPoint, and other computer skills as required.
• High level of interpersonal skills to handle sensitive and confidential information.
• Strong sense of self-awareness, emotional intelligence, and problem-solving skills.
• Ability to engage and interact with current and prospective clients and fans.
• Ability to engage with vendor service teams including Ticketmaster, FEVO, and others.
• Comfort and experience interfacing with various levels of staff and management in a fast-paced environment.
• Uphold and demonstrate organizational values:
  Integrity, Curiosity, Empathy, Collaborative, and Originality.
• Ability to foster a positive team culture and work well with others.
• Demonstrates motivation and persistence to overcome obstacles.
• Strong verbal and written communication skills.
• Ability to prioritize numerous tasks, support multiple high-level positions, and manage multiple projects.
• Ability and willingness to work a flexible schedule, including nights, weekends, and holidays as the event schedule requires.

Job Title: Coordinator, Ticket Operations

Department: Ticketing & Membership

Reports To: Manager, STM Service & Retention

Location: In-Office, 401.

E. State Street, Rockford, IL 61104

Hours: 9:00 am - 5:00 pm / Monday – Friday with seasonal variation based on game schedule

Status: Full Time, Exempt

Compensation: The annual budgeted salary for this position is $45,000-$50,000. Offers are made within this range and are based on relevant experience, skills, and qualifications.

The Rockford Ice Hogs is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

We are committed to providing reasonable accommodation for individuals with disabilities.