Dairy​/Frozen Manager

Overview

Natural Grocers by Vitamin Cottage is looking for a Dairy/Frozen Manager to lead and profit the dairy/frozen department. The dairy/frozen manager is responsible for the successful operation and profitability of the dairy/frozen department as well as training, directing and monitoring all department staff. Department managers are required to fulfill the duties of the Manager on Duty (MOD) on a scheduled basis.

USD $18.00/Hr.

• Providing world‑class customer service as a number one priority.
• Exemplifying integrity, responsibility, and excellence and adhering to all policies.
• Creating inviting, full and shopable departments.
• Ordering for the dairy/frozen department, including deli and meat, and maintaining accurate inventory levels.
• Managing margin, COGS and overall department profitability including minimizing shrink and maximizing effective purchasing.
• Ensuring all in‑stock products/conditions meet company standards.
• Offering and following up on special orders.
• Merchandising shelves, endcaps and dynamic displays.
• Managing and participating in tagging, facing, rotating, cleaning, markdowns, stocking and backstock.
• Training and monitoring department personnel including assigning and following up on tasks.
• Working with other department managers to cross‑train staff to accomplish all needed tasks.
• Conducting active and passive demos.
• Assisting in interviewing and hiring for department needs.
• Working with the store manager to address performance and/or disciplinary issues within the department.
• Opening and closing of store, including DSR and the closing cash process.
• Handling register functions including backup cashiering, managing customer returns, addressing customer complaints and covering register shift changes, including those for scheduled breaks.
• Maintaining the safety and security of customers and employees.
• Occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse.
• Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
• Continually increasing product knowledge.
• Using SAP and inventory management software, running and analyzing reports on BEx, emailing and utilizing other IS programs as needed.
• Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings.

• High School diploma, GED or equivalent preferred.
• Ability to obtain forklift certification.
• 1‑2 years of experience in retail experience in a grocery or retail environment preferred; natural foods background is a plus.
• 1‑2 years of experience supervising others preferred.
• Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
• Ability to manage changing priorities and to stay focused with the task at hand.
• Sense of urgency in the completion of tasks.
• Excellent customer service skills.
• Highly organized with great attention to detail.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel and Outlook.

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that increases with tenure
• Paid Nutrition Education
• Good4u Crew Member Discount
• {N}power Program (customer appreciation and rewards program)
• Regular, scheduled pay increases
• Advancement opportunities and career development
• Health and wellness program
• Employee assistance program (EAP)
• Employee referral program

• Medical, dental and vision insurance
• Paid parental leave
• Paid medical leave (through company paid short‑term disability insurance)
• Company paid short‑term disability insurance
• Company paid life insurance
• Voluntary benefits including hospital indemnity, accident insurance, long‑term disability insurance, term life insurance
• Retirement savings plan (401k) with…