Campus Visit Coordinator

At Augustana College, we don’t just educate students— we empower them. As a nationally recognized college of the liberal arts and sciences, we invest in engaged learning, maximizing student potential, and building strong community partnerships—the driving forces of our Bold & Boundless Strategic Plan (2024‑29).

For our 2,500 students, Augustana offers a collaborative and student‑focused environment, in which faculty and staff play an active role in shaping futures through hands‑on learning, mentorship and leadership development. Located on a scenic, wooded campus in Rock Island, Illinois, Augustana is part of the vibrant Quad‑Cities metropolitan area (pop. 470,000), about a 3‑hour drive from Chicago.

We seek mission‑driven professionals who are passionate about student success, innovation and making an impact. If you thrive in an environment that values curiosity, collaboration and the power of transformative education, we invite you to bring your talents to Augustana.

Employees at Augustana enjoy an excellent benefit package including medical, retirement, generous paid time off, tuition benefits for employees and their family members, and much more.

Job Title: Campus Visit Coordinator

Status: Non‑Exempt Full‑time 12 month schedule

Wage Grade: 720

Reports To: Manager of Campus Visit Experience

The Campus Visit Coordinator is the first point of contact for prospective students and their families, setting the tone for their experience with Augustana College. This role involves managing a fast‑paced front office environment, providing exceptional customer service, and coordinating personalized campus visits. The coordinator supports the admissions team in delivering memorable, high‑impact visit experiences that align with the college’s recruitment goals.

• Visitor Communication:
  Serve as the primary point of contact for prospective students, families, and campus partners, providing accurate and friendly communication via phone, email, and in‑person interactions.
• Record and track interactions in the student information system, ensuring timely follow‑up and accurate data management.
• Visit Coordination:
  Prepare personalized visit materials, including name tags, agendas, and information packets.
• Create working visit agendas, coordinating schedules for counselor meetings, campus tour guides and meeting rooms.
• Plan and execute group visits for school groups, field trips, and special events.
• Schedule and coordinate athletic visit requests from coaching staff.
• Student Staff Supervision:
  Supervise a team of student Campus Visit Assistants, providing training and ongoing support.
• Collaborate with student workers to ensure a seamless and positive visitor experience.
• Office Support and Administration:
  Support the Manager of Campus Visit Experience in scheduling visitor appointments and coordinating faculty, coach, and counselor availability.
• Provide additional support to admissions staff, including data entry, mail distribution, and office organization.
• Maintain an organized inventory of visit supplies and office materials.
• Event Support:
  Assist incoming students with questions related to Orientation and Registration events.
• Contribute to the planning and execution of large‑scale visit events and special programs.
• Problem‑Solving and Professionalism:
  Resolve scheduling conflicts and other issues independently, maintaining a professional and solutions‑oriented approach.
• Act as a resource for colleagues, providing insights and support as needed to enhance the campus visit experience.
• Other Duties as Assigned:
  Participate in special projects and support other admissions initiatives as needed.

Education: High School diploma or GED. Advanced education or 1–3 years of customer service, event planning, or college admissions experience is highly preferred.

• Customer Service & Communication: 1–3 years of experience in customer service, including phone, email, and face‑to‑face interactions, with a demonstrated ability to make a positive first impression.
• Event Planning & Coordination:
  Experience organizing and coordinating complex schedules and events,…