Transportation Supervisor

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This position coordinates and manages the day-to-day activities associated with carrier performance. He/She analyzes and coordinates high dollar customer requests for quote (RFQ) among carriers. This position supervises specialists within the department.

• Develops performance metrics to manage carrier performance.
• Generates and distributes operational, financial, and network performance reports to ensure UPS meets operational objectives.
• Maintains reporting systems to support UPS goals.
• Provides carrier contract administration support, including validating negotiated buy rates, maintaining current and accurate contracts, ensuring amended contracts are loaded into freight payment and network management systems, confirming compliance with security procedures and coordinating carrier selection activities.
• Conducts operational process development and compliance, including process improvement to decrease unit costs and improve productivity, multi-modal solutions to improve service and compliance, and performance metrics to manage and meet hazardous material requirements.
• Provides cost and pricing information, including system updates with buy rates, customer and lane margin analyses, multi-modal optimization, and third-party procurement application tools.

• Transportation operations & dispatch experience (MI experience a plus) – Proven experience managing daily dispatch, linehaul/MSP/DDU coordination, route planning, and real-time issue resolution in a fast-paced, time-critical network environment. Mail Innovations experience is a strong plus.
• Strong communication under pressure – Ability to proactively and clearly communicate with Operations, vendors, drivers, and leadership, particularly during service disruptions, volume fluctuations, and late departures. Must remain composed and decisive in high-stress situations.
• Accountability, resilience, and problem-solving mindset – Demonstrated ownership of service and cost performance, with the ability to work through ambiguity, handle pressure, identify root causes, and follow through on corrective actions while being held accountable to service and financial expectations.

• Bachelor s Degree or International equivalent
• Microsoft Suite proficiency

• Must be currently located in the same geographic location as the job or willing to self-relocate by yourself - Required
• Schedule flexibility may be needed depending on business needs.

Monday through Friday, 9:00 a.m. to 7:00 p.m., with on-call weekend coverage as needed, including one Sunday per month for 3–4 hours on a rotating basis.

77 - Supervisor

20D

January 29th, 2026

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.