Veterinary Receptionist

Overview

Receptionist
Salary: $17.00-$21.00 Dependent on skill and experience

Schedule:

Monday
- Friday 8 AM-6PM, Saturday and Sunday 8AM-4PM

River's Edge Animal Hospital is hiring a full-time or part-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

River’s Edge Animal Hospital was founded in 2021 by Dr. Kerri Blackburn and her partners at Veterinary Management Incorporated with the vision of providing high-quality medical care and excellent customer service to patients and clients within Rock Hill, Fort Mill, and the surrounding areas.

Our modern facility boasts five exam rooms, a private dental suite equipped with digital dental x-ray capabilities, and a state-of-the-art surgical suite. Our skilled veterinarians are experienced in ultrasound, endoscopy, and surgical laser in addition to general practice.