Informatics Support Specialist

About Us:

New Hope Treatment Centers is a dynamic and innovative company focused on one thing - Change the world, one kid at a time, through the healing power of relationships. In our line of work, the need is great, and we’re constantly growing to meet it. With a commitment to excellence and a focus on quality, we are dedicated to shaping the future of our industry.

As we continue to grow and expand, we are seeking a dynamic and experienced Informatics Support Specialist to join our team.

Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis. Our programs have played a role in countless success stories, thanks to our relational approach to behavioral care. We get to know our kids on an individual level, and work with them and their families toward a brighter next chapter.

If any part of our mission has you inspired, we urge you to get in touch. It might be the best decision you make this year.

• Level I user support and troubleshooting
• Maintaining user access, credentials, permissions and changes
• Introductory EHR and Reports user training
• Developing and maintaining user guides
• Ongoing user security and confidentiality audits
• Collaborating on EHR projects and providing access as applicable
• Pulling electronic records as requested for external audits, regulatory compliance and accreditation
• Maintain a working knowledge of EHR admin guides and participate in training offered by EHR
• Maintain EHR security and confidentiality in compliance with federal, state, and local regulations, including HIPAA standards
• Updating data fields for new or changing requirements and special projects
• Checking and confirming proper data migration as applicable
• Ongoing monitoring of user compliance for reportable and billable field requirements
• Ongoing monitoring of user compliance with uploading requirements
• Providing timely reports and follow-up training to ensure that requirements are met
• Maintaining and updating existing reports or dashboards for new cycles or programs
• Collaborating data projects and providing access as applicable
• Maintain data integrity, privacy, and accessibility in compliance with federal, state, and local regulations, including HIPAA
• Potential for more advanced level duties based on skill level and proficiency
• Serve as back-up when supervisor is out of office
• Travel to New Hope locations for on-site support as assigned
• Serve on committees, project teams, or additional duties as assigned
• Encourage EHR users and praise successes to improve utilization and maximize the benefits of EHR system.
• Educate and empower clinicians and teams to make informed data driven decisions to increase positive outcomes.
• Set the tone for a culture of excellence and quality.
• We measure leaders by outcomes, not outputs. We don’t value how many hours a leader clocks, only how much impact they make.

• Be the most optimistic person in every room you walk in
• Be strengths-focused and solution-focused
• Be an exceptional teammate
• Manage conflict with a high degree of emotional and social intelligence
• Self-awareness – know what you need, when you need it, and how to appropriately advocate for it
• We don’t talk negatively to or about the kids and families we serve
• Be a person inside and outside of New Hope that our clients would look up to
• Do not partake in or tolerate any toxicity, triangulation or any conduct that is counter to the New Hope culture and mission