Patient Access Lead Representative- Wed-Sat

Job Summary

Demonstrates knowledge of departmental financial clearance and displays Patient Access leadership skills to lead a wide range of duties in support of departmental efficiencies. Responsibilities include arranging support for hospital services requested by patients through referrals, analyzing admission‑discharge‑transfer (ADT) reports, driving team performance accountability, leading shift Patient Access Operations, and collaborating with department leaders in process and operational excellence.

• Greeting customers following Conifer Standards of Care, providing world‑class customer service, and completing full patient registration at the time of service while adhering to financial & cash control policies.
• Ensuring completion of patient legal forms (Advance Directives, Consent for Treatment, etc.) and scanning protected health information; creating and filing patient information packets for upcoming hospital services.
• Scheduling diagnostic and/or surgical procedures, conducting physician office/patient interviews, and explaining hospital procedure guidelines and policies; coordinating with clinical departments on schedule modifications.
• Providing full patient financial counseling, education & referrals; employing and completing all patient liability collection escalations before, during & after the date of service; performing hospital cash reconciliation and securing payment entry in adherence to financial & cash control policies.
• Securing medical necessity checks/verification, verifying insurance benefits & eligibility, completing assigned registration financial clearance work lists, obtaining insurance authorizations for scheduled & unscheduled hospital services, and securing inpatient visit notifications to payors.
• Analyzing ADT reports and Revenue Cycle Reports; completing departmental operational reports based on team performance accountability; leading shift Patient Access Operations; and collaborating with department leaders in process and operational excellence.

• Minimum typing skills of 35 wpm.
• High level working knowledge of all software, programs and equipment, including PCs.
• Knowledge of function and relationships within a hospital environment preferred.
• Advanced customer service skills and experience.
• Ability to work in a fast paced environment.
• Advanced understanding of third party payor requirements preferred.
• Advanced understanding of compliance standards preferred.
• Advanced patient liability collection performance and high achievement in productivity.
• Must be cross‑trained in all Patient Access service areas.
• Builds and maintains collaborative relationships with both internal and external clients.
• Identifies opportunities to improve patient relations and shorten the time it takes to handle registration processes.

• High School Diploma or GED required.
• 2–4 year college degree in Business, Accounting, Medical Administration or related area preferred.
• 2–4 years experience in medical facility, health insurance, or related area.
• 3–5 years experience in Patient Access preferred.
• 1–2 years in supervisory or lead role preferred.

• Must be able to sit at a computer terminal for extended periods of time.
• Occasionally lift/carry items weighing up to 25 lbs.
• Frequent prolonged standing, sitting, and walking.
• Occasionally push a wheelchair to assist patients with mobility problems.

• Hospital administration.
• Can work in patient care locations which include potential exposure to life‑threatening patient conditions.

• Must be available to work hours and days as needed based on departmental/system demands.
• Must be available for on‑call scheduling support when required.
• Resolves physician office and patient issues; may experience extreme patient volumes and uncooperative patients.

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value‑based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.