Health Information Specialist

About Datavant

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible, and usable to inform better health decisions.

Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’ll be stepping onto a high‑performing, values‑driven team. Together we are rising to the challenge of tackling some of healthcare’s most complex problems with technology‑forward solutions.

• Full‑time:
  Monday‑Friday 8:30 am – 5:00 pm (Onsite)
• Location:
  
  Traveling between two sites for coverage in Rock Hill and Fort Mill
• Receive and process requests for patient health information in compliance with company and facility policies and procedures.
• Answer inbound and outbound telephone calls, providing courteous and efficient support.
• Assist with patient walk‑ins as needed.
• Perform administrative duties including handling faxes, opening mail, and completing data entry tasks.
• Schedule pick‑ups when required.
• Ability to work in a high‑volume environment.
• Document information in multiple platforms using two computer monitors.
• Proficient in Microsoft Office (including Word and Excel).

• Knowledge of HIPAA and medical terminology.
• Familiar with different EHR and billing systems.
• Experience working with subpoenas.

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.).
• Full benefits: PTO, health, vision, dental insurance, 401(k) savings plan, and tuition assistance.

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of company and facility software.
• Adhere to the company’s and customer facilities code of conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepare new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensure medical records are assembled in standard order and are accurate and complete.
• Create digital images of paperwork to be stored in the electronic medical record.
• Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answer inbound/outbound calls.
• May assist with patient walk‑ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at specific site.
• May schedule pick‑ups.
• Other duties as assigned.

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in English.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast‑paced environment.

• Experience in a healthcare environment.
• Previous production/metric‑based work experience.
• In‑person customer service experience.
• Ability to build relationships with on‑site…