Account Representative

Description

Account Representative – Third-Party Collections

We are seeking a dedicated and detail-oriented Account Representative to join our third-party collections team. This role offers an excellent opportunity to contribute to our company's success by managing accounts, resolving outstanding balances, and maintaining positive relationships with clients. If you are motivated, customer-focused, and possess strong communication skills, we encourage you to apply.

• Contact delinquent accounts via phone, email, or written correspondence to collect outstanding payments
• Negotiate payment arrangements and settlement options with clients
• Maintain accurate records of all collection activities and account statuses
• Analyze account information to determine appropriate collection strategies
• Collaborate with internal teams and third-party agencies to resolve complex cases
• Ensure compliance with all relevant laws and company policies during collection processes
• Provide exceptional customer service while maintaining professionalism and empathy

• Proven experience in collections, accounts receivable, or related financial roles
• Strong communication and negotiation skills
• Ability to handle difficult conversations with professionalism and tact
• Excellent organizational and time-management skills
• Knowledge of relevant laws and regulations governing debt collection
• Proficiency in collection software and Microsoft Office Suite
• High school diploma or equivalent; additional education or certifications in finance or collections is a plus

Join our dynamic team and be part of a company that values integrity, teamwork, and professional growth. We offer a supportive work environment, opportunities for advancement, and comprehensive benefits to help you succeed.