Product Service; Tire Uniformity Engineer - Passenger and Light Truck Tires

Job Description

HOW YOU WILL MAKE AN IMPACT

This role will monitor product performance for Passenger & Light Truck Tires, which includes an analytical summary gathered through warranty returns and market observation. Ensures support for marketing and sales efforts in the market through technical field service, including handling and adjustments. Maintains strong technical customer service support to both internal and external stakeholders, which includes, but not limited to, distribution, dealers, and consumers.

• Obtain and analyze report field data regarding market requirements and product performance, identify and address adjustment trends for further review.
• Evaluate, analyze and report (including technical conclusions), providing proper communication of relevant market feedback gathered to OE and RE teams for DFMEA and Market Line Reviews, applicable to Continental, General Tire brand products and competitor products.
• Regular monitoring, analyzing (including escalation as needed), and reporting field data regarding market requirements and product performance. Identify and address quality/adjustment trends for review.
• Provide technical service including consulting (virtual or on-site) and training presentations regarding PLT tires to internal and external customers as well as business partners and ensure trainee satisfaction.
• Ensure that complex and/or extensive customer complaints/adjustments are technically supported, following general team organization.
• Support Marketing, Sales and/or Customer Service actions in the market and internal stakeholders (PM, R&D, QM, Legal Department, etc.)
• Active participation in the Uniformity O2I processes. As required: organizing, conducting and reporting. Actively participate in global Uniformity projects as needed.
• As required, handles escalations from CR team when technical consultancy is required.
• Responsible for specific team projects/task, specific tire lines, specific customer accounts and Technical Customer Service tools.
• Support the team on any additional task related to PSE group responsibility assigned by the Technical Product Service Engineering Manager.

SG 11

THE PERKS

• Immediate Benefits
• Robust Total Rewards Package
• Paid Time Off
• Volunteer Time Off
• Tuition Assistance
• Employee Discounts, including tire discounts
• Competitive Bonus Programs
• Employee 401k Match
• Diverse & Inclusive Work Environment with 20+ Employee Resource groups.
• Hybrid Work
• Employee Assistance Program
• Future Growth Opportunities, including personal and professional
• And many more benefits that come with working for a global industry leader!

All your information will be kept confidential according to EEO guidelines.

EEO-Statement:

EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and protected veterans, where they apply.

To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability.

If you need assistance in the application process, please reply to  or contact US Recruiting at . This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation.

Messages left for other purposes, such as following up on…