Federal Collection Specialist

Federal Collection Specialist (Finance)

Federal Collection Specialist (Onsite – Rock Falls, IL)

Location:

Onsite position – 405 W Rock Falls Rd, Rock Falls, IL. This role must be worked in-office; remote or hybrid work is not available.

Compensation: $19.87 per hour

We are seeking experienced Federal Collection Specialists to join our onsite collections team in Rock Falls, Illinois. This position is designed for skilled debt collection professionals who are confident managing high-volume phone interactions while also performing backend administrative and investigative work, including skip‑tracing and account research. The Federal Collection Specialist is responsible for resolving outstanding government‑related debts in strict accordance with client requirements, federal and state regulations, and company policies.

Success in this role requires professionalism, attention to detail, and the ability to balance compliance with effective collection strategies.

• Work assigned collection accounts in accordance with established procedures, job aids, and work standards
• Conduct inbound and outbound phone calls with debtors to resolve delinquent accounts
• Negotiate payment arrangements while maintaining full regulatory compliance
• Perform skip‑tracing using internet and computer‑based research tools
• Contact individuals, organizations, and governmental entities to verify residential and employment information
• Accurately document all calls, account activity, and research findings
• Participate in quality assurance and continuous improvement initiatives